Geologic Time Scale The Paleozoic Era

How Is Responsibility Presented in an Inspector Calls

The older generation can be exemplified through Mrs Birling, Mrs Birling and Gerald, their attitudes revolve around protecting their own social status whereby do not seem to care for anyone but themselves and their family, this can be recognised when the Inspector reveals all about Eva Smith, and their reaction to this awful death, even though they are involved, seems to be non-existent, through evidence from the inspector, they still persist that they haven t participated to this death. They are completely unsympathetic towards the girl and take no responsibility for their actions as their domineering behaviour makes them feel as if they have done nothing wrong this can be shown when Mrs Birling states â€Å"I think she had only herself to†¦show more content†¦Already she is starting to change. She is horrified by her own part in Eva s story. She feels full of guilt for her jealous actions and blames herself as really responsible. She is very perspective and is becoming mo re mature. Her behaviour contrasts with her parents; her social conscience has been awakened and she is aware of her responsibilities. We see that Mr and Mrs Birling are more embarrassed at being found out for their thoughtless treatment of Eva Smith rather than regretting what happened to her as a consequence. Mr Birling is more concerned with losing his knighthood than a young girl losing her life. Mrs Birling appears not to believe that someone like Eva, a lower class person, could even have feelings, let alone need them taking into account. Eric and Sheila show us hope in the future generation being more humanitarian. Eric may be a drunken fool on the outside, but he did try to provide for Eva, and certainly took the Inspector s words to heart. Sheila is comfortable in discussing and revealing the hidden faults which are ignored in their circle; for example Eric s drunkenness and the Alderman s lascivious ways. She sees through the Inspector s message that honesty, clarity and sensitivity are the true values of society There areShow MoreRelatedAn Inspector Calls By. Priestley1741 Words   |  7 PagesJB Priestley wrote ‘An Inspector Calls’ in 1945 during the Second World War, however the play was set in 1912 just before World War 1 and the sinking of the Titanic. He did this to show the audience that society wasn’t equal. Both authors write in times that present issues of sexism, racism and social divide between the working class and the upper class. The play was first performed in 1946; Priestley became increasingly aware of social inequality of life in Britain and believed that people shouldRead MoreThe English Society in 1912 Portrayed in J.B. Priestleys An Inspector Calls1572 Words   |  7 PagesThe English Society in 1912 Portrayed in J.B. Priestleys An Inspector Calls J. B. Priestleys play An Inspector calls can be seen as a progression from ignorance to knowledge, of which he conveys many points of significance about English society in 1912. Priestley does this through various dramatic techniques that convey his criticisms to the audience. Priestley provides detailed stage directions at the beginning of Act One, which gives the audience the impressionRead MoreSocial Responsibility in An Inspector Calls by J.B. Priestley1128 Words   |  5 PagesAn Inspector Calls We dont live alone. We are all members of one body. We are responsible for each other. What is Priestleys main aim in `An inspector calls`? How successfully does he achieve it. In `An inspector calls` by J.B Priestley, the writers aim is reflected into this quote, We dont live alone. We are all members of one body. We are responsible for each other. Meaning that we are not isolated, we all live in one community and we are all collectively responsible for each otherRead MoreEssay on J.B. Priestleys An Inspector Calls951 Words   |  4 PagesJ.B. Priestleys An Inspector Calls An Inspector Calls is a politics based detective play script written by John Bonyton Priestley, or better know as J.B Priestley. The play takes place in the wealthy Birtlings family dining room, a room of which has good solid furniture of the period, the general effect is substantial and heavily comfortable but not cosy and homelike. The family are celebrating their daughters engagement to Mr Gerald Croft, an upper class man, as are theRead MoreThe Importance of Sheilas Role in An Inspector Calls by J.B. Priestley508 Words   |  3 PagesThe Importance of Sheilas Role in An Inspector Calls by J.B. Priestley At the beginning Sheila was not one of the main characters as Birling takes centre stage. Setting on the play seemed revolved around the characters. The older furniture in the living room matched the aging and upper class type that is Birling. During the play Sheila is the only concerned and totally serious character to the situation. There are some well linked scenes in the play setting a moodRead More Compare and contrast Mr. Birling and Sheila Birling Essay1345 Words   |  6 Pagesto social issues. In the play â€Å"An Inspector Calls† by J.B. Priestly, Mr. Birling and Sheila Birling have contrasting attitudes to social issues. The author uses this difference to highlight the diversity between generations and their reactions to situations faced. Arthur Birling is the father to Sheila Birling and so is presented as the older, â€Å"old-fashioned† generation whereas Shelia is the younger generation, who is more aware of the responsibilities they have towards other people. (?) Read MoreComparison of The Attitudes Of Arthur Birling And Sheila Birling From An Inspector Calls by J.B. Priestley910 Words   |  4 PagesComparison of The Attitudes Of Arthur Birling And Sheila Birling From An Inspector Calls by J.B. Priestley An Inspector Calls by J.B Priestley was first performed in 1945. The play was set in 1912 before the war; it centres on the wealthy Birling family. A visit from the mysterious Inspector Goole, during the celebration of Sheila Birlings and Gerald Crofts engagement, proves to be a horrifying experience for them as they learn that they have all played a part in the suicideRead MoreAnalysis Of John Steinbeck s An Inspector Calls 1653 Words   |  7 Pagesroles of responsibility in characters relationships and in characters individually during both of their writing in order to communicate their messages to the reader. The idea of using responsibility as a courier for messages in both play and novella is an effective technique used by both authors as relationships and blame is a common theme in both which consists of elements of responsibility. Priestley’s message could be based around unpicking the problems with a capitalist society and how sharedRead MorePriestley s Aloof And Arrogant Nature Springs From Feelings Of Social Superiority1712 Words   |  7 Pagesclass: their individualism (which is almost like a kind of social solipsism), their lack of responsibility to the community and their callousness. Priestley uses Sybil Birling as an archetype of the upper class snobs of society who are disdainful of t he lower and middle classes and the fact that she doesn’t change at all throughout the play just shows how ingrained these attitudes were in the upper classes and how difficult it was to change them. Whilst celebrating the engagement of Sheila and GeraldRead MoreAn Inspector Calls - Dramatic Tension1537 Words   |  7 PagesAn Inspector Calls is a play written by J. B. Priestley in 1945 about the prosperous Birling family being confronted by a Police Inspector who reveals during the play each family members involvement in a young womans suicide. The play has socialist undertones, as Priestly was a prominent socialist himself. The play is set in spring 1912 in the dining room of the Birlings house in Brumley, just before the First World War. It was first performed 1 October 1946 to an audience who had just lived through

HRM and Organizational Analysis-Free-Samples-Myassignementhelp

Questions: 1.If an Employee in your Organisation lodged Workers Compensation claim, what type of human resource specialist advice would you seek and why? 2.Explain the Key Objectives of the Industrial Relations Act 1996. 3.Explain the main Components of an Internal Employee Assistance Program (EAP). 4.Explain the unfair dismissal Rules and Processes for Organisations with 15 or more fulltime equivalent Employees. 5.Research and outline a Performance Measurement System that would be suitable for Adept Owl Games Company. Answers: 1.By considering the scenario, it is seen that the employee of the organization has claimed for the worker compensation and also the human resource expert has given the advice to seek and to notify the supervisor. The manager of the organization will analyse the mail or the document of the employee. It is related to the issues and also the proper evaluation should be made to find out the reason for the compensation. If the reason is valid, then the justice should be given to the worker by considering the code of conduct. The investigation should be done at right time and also the records should be kept: The investigation should be conducted so that the fact can be obtained about the accident. There are many employees who file a fraudulent claim, never reject the claim before making a proper research. The legal advice should be taken from a person who is qualified enough to make the correct decision. Avoid Accidents in the workplace: To avoid accidents, proper training should be given. It is also necessary to implement the safety-oriented culture and also to create a team leader that takes into consideration proper safety programs (Cook, 2016). 2.Key Objectives of the industrial relations act 1996 are: The company should consider the rules and regulations for trade union and employee of the organization for minimizing the disputes between the employer and employees. The objective is to control the process of top management and to establish an industrial tribunal. It defines the functions according to the international process in managing the relations with the staff members. This act also assists to reserve the practices within the organization and also to encourage the legal activities in the favour of the employees (Sparrow, Brewster and Chung, 2016). 3.The main components of an internal Employee Assistance Program are: Organizational Analysis: This component is one of the employee assistance programs in an organizational analysis. At the time of the process, an employer has to perform an analysis to identify the correct areas that provide assistance to the employees. Orientation: It is also one of the essential components of the employee assistance program. The training helps the employees to conduct the activities in an effective manner and also to enhance the knowledge of the staff by considering all the aspects (Armstrong and Taylor, 2014). Case management: The counsellor is appointed by the company for the employee assistance. The counsellor evaluates the employee work in a proper manner. This is only done by considering the interviews of the employee as well as to stay in regular contact with the vendors. The main objective is to consider that the issue is resolved and considered in a proper way. The rules and regulations are also considered to resolve the issues. It is one of the essential components that assist the organization to search for the responses and also the progress of the team members is considered. It helps to attain the goals and objectives in an effective manner (Hillier, Grinblatt and Titman, 2011). 4.Unfair dismissal rules and processes of the organization are: Unfair dismissal is also considered in a situation when the employee is dismissed in a harsh manner. There are many employees who claimed for the unfair dismissal that should be considered by the organization. It is considered as unfair when the employer does not give any reasons that are logical behind the formal procedures. To conduct protected disclosure act 2014 it is also accepted as an unfair disclosure. The liability is of the employees to sue a case against the employer in case of the unfair dismissal (Frey, Bayn and Totzek, 2013). 5.The performance management system gives an effective way to conduct the activities of the organization. It is related to the social impacts to collect and utilize the information related to the operations and programs. It is one of the tools that consider the procedures of development and also sharpen the new solutions. The social issues are related to poverty, and also the success gap within the company. In Adept Owl Company the best performance can be contemporary performance system in which it consists of the proper utilization of the financial and non-financial performance measurement system. It also has the connection with the business strategy of the company. The system assists the organization to make effective decisions and also to consider the organizational and managerial performance. It helps in enhancing the improvement level and also considers the performance level of the company (Gruman and Saks, 2011). References Armstrong, M. and Taylor, S., 2014.Armstrong's handbook of human resource management practice. Kogan Page Publishers. Cook, M., 2016.Personnel Selection: Adding Value Through People-A Changing Picture. John Wiley Sons. Frey, R.V., Bayn, T. and Totzek, D., 2013. How customer satisfaction affects employee satisfaction and retention in a professional services context.Journal of Service Research, p.1094670513490236. Gruman, J.A. and Saks, A.M., 2011. Performance management and employee engagement.Human Resource Management Review,21(2), pp.123-136. Hillier, D., Grinblatt, M. and Titman, S., 2011.Financial markets and corporate strategy. McGraw Hill. Sparrow, P., Brewster, C. and Chung, C., 2016.Globalizing human resource management. Routledge.

Railway Reservation free essay sample

Today one cannot afford to rely on the fallible human beings of be really wants to stand against today’s merciless competition where not to wise saying â€Å"to err is human† no longer valid, it’s outdated to rationalize your mistake. So, to keep pace with time, to bring about the best result without malfunctioning and greater efficiency so to replace the unending heaps of flies with a much sophisticated hard disk of the computer. One has to use the data management software. Software has been an ascent in atomization various organizations.Many software products working are now in markets, which have helped in making the organizations work easier and efficiently. Data management initially had to maintain a lot of ledgers and a lot of paper work has to be done but now software product on this organization has made their work faster and easier. Now only this software has to be loaded on the computer and work can be done. We will write a custom essay sample on Railway Reservation or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page This prevents a lot of time and money. The work becomes fully automated and any information regarding the organization can be obtained by clicking the button.

FedEx

Introduction All corporations aim at success. Some achieve it. Others fail. For those that achieve it, they may experience the challenge of sustainability and ultimately fade. Still, there are organisations that have been able to achieve success and maintain it over decades. Such organisations have achieved and sustained superior performance that meet or surpass both their internal and external relations’ expectations.Advertising We will write a custom essay sample on FedEx specifically for you for only $16.05 $11/page Learn More This essay shall analyse how FedEx has created and maintained superior performance using five forces, value creation, and culture school at a micro-level focusing on Human Resources (HR) practices. FedEx aim has been able to create superior financial returns for its shareholders using its value-added services, business strategy, HR practices, supply chain management, and focused operation systems (FedEx, 2011). FedEx stri ve to meet all the needs of its diverse customers both in the national and international markets. In order to achieve and sustain superior performance, the company strives to establish mutually beneficial relationships with its shareholders, employees, business partners, and suppliers (Business Services Industry, 2002). The company observes safety of its employees and aims at conducting business to the highest professional levels. Concentration on human resources has made policies and functions of HR in FedEx important part of creating and sustaining superior performance. The company FedEx is a logistic company serving global markets. Fredrick Smith founded the company out of the need to serve a service-oriented economy of the US in the year 1973 that needed quick and reliable delivery services (San Jose Consulting Group, 2003). The company had suffered some losses during its entry into the international market. This was due to expensive expansion strategies. In addition, the compan y also used the US strategy in an international market like China. There were also cases of cultural differences, acquisition, organisational adjustments, structural policies, and adaptation of human resource issues so as to reflect and enhance FedEx culture. The company did not experience success in its attempts to conquer the Chinese market due policies that did not favour foreign operations. The company had challenges in embracing the regional culture. On the other hand, FedEx competitors such as UPS and DHL understood Chinese market and grew their strategies gradually.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More FedEx National Operation The logistic industry complements operation of other organisations and individuals. FedEx has competition too from other local firms that offer similar services. However, operation at the national level affects services that FedEx Ground offers. The main competitor in this area is UPS. The global strategy mainly relies on FedEx Express that also faces threats from other international logistic companies. Thus, FedEx Express should complement operation of FedEx Ground (San Jose Consulting Group, 2003). FedEx relies on several factors of production in order to realise superior performance. These are mainly managerial strategies, the company resources, and logistic technical know-how. The company has been able to develop reliable logistic systems that ensure successful operation of its complex systems. At the same time, the company has been able to exploit its resources and physical infrastructure such as ports and roads in order to deliver superior performance. The domestic demands and competition in the US make FedEx constantly keep pace with such needs through upgrading its service. Customers need fast and cost-effective delivery; thus, logistic firms must see the need of upgrading their services to satisfy customers’ dem ands. As many companies come up to offer such services at reduced costs, FedEx must improve its customers’ responsiveness and introduce innovative products and use of technology so as to avert challenges that may result from consumers’ activities and competition. Intensity of competition in the logistic industry is responsible for driving growth and sustainable performance. Thus, FedEx and its main competitors must continuously strive to enhance qualities of their products and services through innovation and technology. At the same time, such companies may also focus on lowering costs. However, cost reduction may affect business performance of logistic companies due to high costs of maintaining resources. Therefore, the only way is to improve services, create superior performance and sustain it. Analysis of the company’s superior performance Competitive analysis Five forces Threats of new entrants Logistic business relies on economies of scale. Thus, most firms aim at expanding their local operations and acquire small firms. Success and superior performance in the freight industry requires extensive networks and distribution centres (Porter, 1998). This implies that FedEx must possess highly reliable delivery facilities like vans, planes, trucks, and other means of delivering large cargo like trains and ships. FedEx has created superior performance in overnight delivery business. On the other hand, its competitor like UPS has conquered the ground delivery business. Rivalry in the field has created conditions that ensure that main players like FedEx, UPS, and DHL diversify their services in order to provide value for customers and create superior performance. Such companies strive to create a one-stop shop for their customers. FedEx and other players have reduced chances of new entrants. Any new entrant shall not pose serious threats as to FedEx as the company already has established competitive positions in all segments of the transportati on business. FedEx has created a strong brand in the last few decades characterised by performance and achievements. Thus, any new entrant must struggle to build a brand name and have a share of the market.Advertising We will write a custom essay sample on FedEx specifically for you for only $16.05 $11/page Learn More FedEx took time to educate its customers about overnight delivery services and benefits of package deliveries. FedEx has established long-term business relationship with international companies such as McDonald’s, and Home Depot among others. FedEx also gets contracts from the government. The US government agencies have established confidence in FedEx to hand highly sensitive and hazardous deliveries. This can present challenges to new entrants who may have challenges establishing such high level of confidence. FedEx also uses its brand name to enhance both domestic and regional business. It has take advantages of trade agreements a nd favourable trade regulations so as to position itself as regional solution for packages delivery. This means any new entrant will face strong opposition from established giants. For instance, when DHL acquired Airborne in order to challenge express delivery companies of the US, it met strong oppositions from UPS and FedEx. Rivalry Rivalry among competitors tightens as a result of reducing demands of products, increasing numbers of competitors, decline of the industry growth, fixed cost, as well as increasing costs of exiting the industry. FedEx rivals, in the delivery industry, include DHL, UPS, and TNT. FedEx penetrated the market in the US and ruled the parcel delivery consequently leading in the international market. In 1984, FedEx extended its operations to Asia-Pacific after a successful acquisition of Gelco Express International. Afterwards, FedEx utilised the strategy of taking opportunities of the existing international transportation companies to outstretch its internati onal business as in the case of 1989 when it acquired Flying Tigers. This came with challenges as FedEx had to integrate local companies and strive to come with excellent international routes. In addition, FedEx had to develop trucking solutions in Europe and embrace changes of the international environment. In the quest of achieving profitable sale, FedEx applied the strategy of subsidizing its international business. As a result, its entry to international business resulted to massive losses in the early 1990s. DHL thrives in the international transportation business and supply chain management, a fact that makes it the key rival of FedEx. The time when FedEx concentrated on seizing domestic market, DHL took this opportunity to dominate the international market. Therefore, by 1980 it had the largest share of customer internationally. In 1983, DHL penetrated the Chinese market. Consequently, it became the first express transportation company in China. This prompted it to liaise wit h airlines and freight companies. It invested on air fleet and by 2003 acquired Airborne Express. The successful investments on different forms of transportation, and penetrating the international market, make rivalry between FedEx and DHL intense.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More UPS is another competitor of FedEx in the domestic market in the US. It is fast overtaking FedEx because of its aggressiveness in bracing itself for the challenges in the industry. In 1985, it successfully launched its air service operating between US and six European countries. The peak was in 1990 when the UPS managed deliveries of packages and documents to over 175 countries. TNT is also a possible competitor of FedEx. TNT offers similar services to those of FedEx, but the only hindrance is that the rivalry is not on a global scale as TNT operations are no longer in the US market (Charles and Gareth, 2004). Irrespective of this rivalry, FedEx has managed to achieve economies of scale before its competitors due to its pioneering strategies as e-transactions, logistics related solutions, and supply chain even though they do not match new developments, inexpensive and powerful technologies that their competitors utilise to match FedEx standards. Pressure from substitute products Sub stitutes penetrate the market with the sole intention of making the customer switch from the product that dominates the market. Major substitute threats for FedEx include the Internet. Internet providers enlighten people on the benefits associated with the use of emails, document digitization and online forms. Firms also embrace the idea of online digital signatures for the sake of time and money saving and institutions like banks check accounts online. These technological advancements prompt people to substitute their paperwork with digital advancements. Massive usages of email and facsimile resulted to a drastic reduction of the industry volume. However, the only issue that may favour these companies is security as not all information especially the sensitive type can be sent through email. However, threats reduce due to factors like slow speed, insecurity, and unreliability. In order to overcome challenges of substitutes, FedEx has embraced latest technology, for instance utilisi ng the Internet in provisions of some services. FedEx has aggressively improved aircraft and shipping facilities to international standards, a factor that makes it impossible for any threatening substitute to match FedEx’s standards (MacKerron, Cowe and Milliken, 2009). Bargaining power of buyers Buyers get power from their high levels of concentration, or when they are few or in cases where product differentiation among organisations is not clear (Gonrig, 2008). The three firms are in stiff competition in the transportation industry for provisions of excellent delivery services that call for attention from prominent companies, especially after business expansion into international markets. In addition, the e-commerce has thrived. Therefore, these logistic firms must show their potential in the delivery of products around the globe. At this stage, FedEx comes in handy in solving customers’ issues. FedEx’s competitors provide similar products at almost the same p rices. Therefore, it has adopted a strategy by creating value-added services for the sake of differentiating its services from those of the competitors. Potential customers worldwide have preference for their delivery providers. They do not rely on a single service provider and have the advantage of going for cheap providers. Therefore, FedEx considers this and puts efforts to achieve economic sales via penetrating the global market as well as decreasing the cost of operation so as to offer considerable prices. Therefore, FedEx has embraced medium bargaining power. Bargaining power of suppliers When there is an absence of substitutes in the market, or when there is a low concentration of suppliers, suppliers take advantages of increasing the prices of goods and services. In addition, suppliers have the ultimate say in their prices. FedEx relies heavily on different suppliers, ranging from companies supplying fuel, shipping materials producers, airport, airplane and vehicle manufactu rers. Less concentration of the fuel companies in the market and inadequate substitute for fuel give the fuel suppliers advantage of strong bargaining power. In addition, the FedEx’s profitability at times is unpredictable due to fluctuating fuel prices. However, suppliers of packaging materials such as plastics and boxes, have less bargaining power. This result from the availability of substitute products and shifting cost reflected is negligible to FedEx’s total expenses. In the vehicle industry, FedEx gets the advantage of strong bargaining power as vehicle manufacturers are many and it does not depend on one manufacturer. In the aircraft and train industries, oligopoly gives the suppliers strong bargaining power as there exists limited manufacturers (Porter, 1998). Value Chain For FedEx to add value to its services and goods, its activities ought to operate at the optimum level for the company to achieve real competitive benefits. FedEx value chain begins with pick ups of packages. The employers collect the packages at designated points such as residences and businesses. They create value through ensuring package pickups take place anytime and anywhere. These create value through assurance of timely delivery. After package collection, FedEx secures them in a hub. Here, sorting of packages according to their destination takes place. The packages pass through a chain of hand to their final destination. From the hub, the packages head to their destination through trucks or plane. FedEx ensures that deliveries of packages are at professional levels and in turn wins customers trusts and create great value. For achievements of perceived values, FedEx drivers carry out their duties efficiently. They strive to ensure that packages get to their destinations on time regardless of experienced hitches. This increases positive value for the company (Sand, 2010). The final activity of delivery is customer service. This service entails after sales support. F edEx role in this is to provide support to their customers in tracing their packages while still in route. Such support enables customers monitor the status of their packages in transit. Such activities of FedEx exhibit extreme value for their customers (Barney, 1997). Success in achievement of these values emanates from support activities of the company‘s infrastructure e.g. storage buildings, trucks, planes among others. Another support system that adds value to the services is the Internet services that FedEx offers to aid customer track their packages on transit online. Human resource and material management team as well support all the primary activities to function smoothly. FedEx has managed to conquer the industry because of utilisation of information system and its competitive infrastructure that many competitors lack. FedEx has technological capabilities to track its customers’ packages during transit. The service saves the company time and money. Its competit ors offer numbers that customers use to track their packages. This is an engagement that presents a challenge to customers. FedEx’s fleets of vehicles, aeroplanes and human resources contribute to its massive infrastructures. These infrastructures facilitate success in FedEx delivery of services. They also consider the importance of time in deliveries of packages. FedEx’s Business Level Strategy The company’s strengths, in terms of technical know-how in logistics, technology, and innovation, put it in a position to pursue differentiation strategy at the business level. Customers and competitors know FedEx for provisions of high levels of services that are almost impossible to imitate and match. Industry analysts know FedEx as an innovative company with a strong orientation towards high levels of service provisions. Consequently, such high levels of services translate to high charges. FedEx prices are usually higher than most of its competitors. Most customers co nsider such charges premium and believe that they will get the same value of services worth their payments. The company has been able to differentiate its standard of quality services from its competitors (Grant, 2005). The company aims at establishing strong customers’ base through differentiation and provisions of superior services than its competitors. We must recognise that all logistic firms have the capacity to deliver packages. However, FedEx has differentiated itself as customer-friendly. Thus, the company has extensive support system, home deliveries, and money back guarantee approaches. These are what distinguish FedEx from its rivals. Differentiation in the transport industry is not simple. Customers of today tend to be cost sensitive and would like to get value for less pay. Different in costs means customers may not have brand loyalty. Most customers do not know technical know-how of FedEx or how their technology is superior for managing the chain. A typical cust omer will only consider costs and safe deliver of his or her packages. This implies that typical consumers may not opt for quality services, but rather consider affordability of services. Therefore, FedEx must find ways of differentiating itself from its main rivals and offer superior services. This enhances superior performance of the company. Sustaining superior performance will enable many customers pay for premium services of FedEx. FedEx business level strategy for superior performance also targets customers’ needs. FedEx has understood the needs of its customers. Consequently, the company has established different branches of business, namely FedEx Ground, FedEx Trade Networks, FedEx Express, FedEx Custom Critical, FedEx Supply Chain Services, and FedEx Freight. The company has created such segments in order to target certain customers depending on their diverse needs. This differentiation strategy enables FedEx to cater for all the needs of most customers. Targeting di fferent customers with different services enables FedEx to offer superior services and create superior performance. FedEx has segmented its market according to its customers’ needs. Segmentation strategy aims at creating superior services, products, and advanced provisions of services to customers. FedEx different segments operate independently but represent the company in terms of its values and efforts of creating superior services. Segmentation in different units provides each unit with a chance to concentrate on its own target market and offer superior services. This makes FedEx a specialised company. FedEx Express is the busiest as it offers speedy delivery of packages based on the money back guarantee strategy. This enables customers to have confidence in the company. On the other hand, FedEx Ground mainly concentrates on small packages delivered to small business. This segment derives its strength from satisfying the needs of customers who need quick deliver within a s hort distance. It almost works like FedEx Home Delivery services. FedEx Freight covers mainly heavy packages of over 150 pounds. The company restricts such services to regional deliveries within the US continent. This segment also delivers packages that have flexible delivery schedules. FedEx Custom caters for a small market segment due to the nature of packages it handles. These are mainly products and packages that require special care and attention during transportation. FedEx has specially equipped transportation resources to cater for such customers. FedEx Trade Networks offers services to international destinations. The company last segment is FedEx Supply Chain services that track movement of parcel so as to enhance safe delivery and ensure customers satisfaction. We can posit that FedEx uses the needs of its customers to segment its markets, and in turn, it offers superior services and products. FedEx Express and FedEx Ground are responsible for most operation of the company and its profits. The two segments generate nearly $ 14 billion annually in terms of revenues. It is FedEx Express that has been responsible for creating superior services and customers’ satisfaction. Customers view superior level of performance in terms of express delivery and money back guarantee. This means that FedEx Express must deliver such packages. FedEx has also adopted differentiation in quality in order to create a superior level of performance for its stakeholders. The company has invested enormous amounts of resources in order to keep its promise to its customers. This has enhanced its international operation among its rivals. The company has extensive organisation of units using its advanced logistic technology and know-how. This ensures that there is a smooth flow and delivery of packages. This enables the company to deliver high quality services that satisfy its customers. FedEx has been able to create such a level of superior performance based on its customer s’ responsiveness and innovation in terms of services and products. The company has package tracking systems, efficient support functions, special package handling systems, hub coordination, and logistic supports. Provisions of these services have enabled FedEx offer superior services relative to those of their competitors and in turn achieve a high level of superior performance. FedEx has competence in the transportation industry. Competence enables the company to offer competitive products and services to challenge those of its main rivals. The company derives its competence from its human resources and cutting edge technology. In addition, FedEx has facilities like fleets of aircraft that guarantee safe and timely delivery of cargos. The company’s commitment to customers is outstanding. FedEx aims at creating superior customer services using its innovation and technology. The company has been collaborating with the local universities so as to improve its technologic al capabilities. FedEx competence and technological position are the driving force behind claims of international market shares. Technological superiority for superior performance Most customers know that FedEx is a leader in using technology in logistic business. In fact, FedEx was the first company to use technology in the logistic market (Powership system). Poweship was not effective. It could only store addresses and airways bills, and track packages. The system relied on telephone lines for connectivity. However, this changed with the new era of technology. The company adopted many automated solutions to for its shipping business. The company combined such technology with its intranet and business solutions (Hitt, Ireland and Hoskisson, 2008). FedEx has been able to adapt its systems to serve the global market. The company has created superior performance through relying on the power of online opportunities (Gerstein and Reisman, 1982). In order to serve the international marke t well, the company website has multiple languages option to choose. FedEx customers can register online, estimate their shipping costs, prepare airways bills, and avail the necessary document needed. This system has capabilities of handling the entire supply chain of FedEx (Porter, 1998). The company uses the latest technology so as to enhance sorting and labelling of packages, label readers, and automated conveyor belt systems. Adoption of technology has enabled FedEx improve efficiency, lessen human errors, and enhance sorting of packages. Consequently, the company has been able to provide superior services and maintain superior performance in the industry (Charnovich, 2009). School Strategy FedEx Culture and HR Practices We look at culture and HR practices of FedEx at the micro level. This gives an insight into how the company has created superior performance using its human resources and cultivated organisational culture to support its operation (Bettinger, 1989). FedEx strives to create a high performance culture so as to offer superior customer services and values. The company has created a workplace condition based on loyalty of its employees. The company believes in value and diversity of its workforce. This enables employees to contribute and grow their careers. This is a significant step towards employees’ inclusion into organisational culture of FedEx (Olson, 2011). Consequently, FedEx workforce derives a sense of pride working for the organisation. In turn, they deliver superior services to their customers. HR Practices FedEx is a service company that depends on its human resources for delivering values to its customers. The company hires the right people, trains and leads them with required skills for the job. These practices aim at creating a workforce that is capable of responding to customers’ needs. FedEx believes that only a well trained workforce can deliver superior performance to customers. The company hopes for repeat busin esses from its satisfied customers (MacMillan, 2012). FedEx has reward programmes for its employees. The company recognise unique contribution of its employees and reward them accordingly. It has a reward system known as Bravo Zulu Voucher Program. In fact, nearly 50 percent of the company’s spending caters for workforce pay and benefits. FedEx has created a culture system that recognises individuals’ efforts, generation of fresh ideas, enhanced excellence performance, and teamwork. The reward and compensation system at FedEx recognises such factors (FedEx, 2012). FedEx also aims at creating a favourable environment for its employees’ individual growth and progress. The company has developed a human resource system (PRISM) that caters for all applicants and recruits. Thus, maintaining personal data of every staff is a central point for superior performance on FedEx. This is because the system has capabilities of posting, testing, and monitoring growth of every e mployee (Haid and Sims, 2009). FedEx has Survey Feedback Action (SFA). This is mainly for internal operation of the company that helps the management decide on promotion, evaluation of performance, and workforce’s attitude towards new policies. The company aims at enhancing communications between its management team and other employees. Employees have opportunities of expressing their opinions freely regarding the company’s policies. FedEx also has an open door policy that ensures that the company handles employees’ issues to acceptable standards (Thomas, Harburg and Dutra, 2007). FedEx also uses employment retention to enhance the company performance. Employee retention has become a core part of HR policies in FedEx. The company believes that it is less expensive to retain its existing staff than finding new workforce. FedEx employees’ turnover rate is relatively low at six percent compared to the industry rate of 20 percent. FedEx offers benefits under different programmes such as education, performance, healthcare, and insurance among others as ways of keeping employees satisfied and retain them (Gonrig, 2008). This promotes performance and reputation of the company (Harter, Schmidt and Hayes, 2002). Conclusion Since its inception, FedEx has transformed the industry of express delivery services. This has been possible due to sustained superior performance over the years. The company has relied on its human resources and policies so as to change and set the pace for other companies. FedEx has recognised its employees through its various ways of HR practices and employees benefits. Consequently, employees have been able to deliver superior services to customers. Thus, the company has recognised that creating, delivering, and sustaining superior performance starts with employees’ satisfaction. FedEx has also used its resources to create a strong brand in the US market. Customers know the company for overnight deliveries, effi ciency, and excellence customer responsiveness. Transportation industry is dynamic, and there also always five forces and technological innovations that threaten the existence of any company. This implies that FedEx must carry out extensive investments in order to enhance its services and sustain superior performance. Creating and maintain superior performance is not an easy task. Legendary company like FedEx has managed to do so. The company relies on its technical know-how, and technological innovations to create superior products and offer superior services to customers. FedEx systems track packages handling and in turn provide the needed value to customers. Technology has enabled the company offer additional value enhancing services. Market segmentation and differentiation are also factors that have enabled the company offer superior services. For instance, FedEx has created different units in order to offer superior products to different market segments depending on the urgency , location, and type of package. The company has specialised in different areas for excellence performance and satisfaction of its customers. This approach does not only ensure superior services delivery, but also ensure increased revenue for the company. Most customers consider FedEx services as premium due to high costs than its competitors. However, the company believes that it delivers value and superior customers services to match such costs. Reference List Barney, J 1997 Gaining and sustaining competitive advantage, University of Michigan Press, Michigan. Bettinger, C 1989, ‘Use Corporate Culture to Trigger High Performance’, Journal of Business Strategy, vol. 10, no. 2, pp. 38-42. Business Services Industry 2002, ‘Shippers Honor FedEx for Superior Performance’, Business Services Industry, vol. 1 no. 1, pp. 1-2. Charles, H and Gareth, J 2004, Strategic Management Theory, 6th edn, Houghton Mifflin Company, Boston. Charnovich, J 2009, ‘How to Maxi mize Technology ROI and Create and Lead Superior IT Performance’, TecExecs , pp. 1-2. FedEx 2012, Compensation and Rewards. Web. FedEx 2011, FedEx Annual Report 2011, FedEx, Memphis, TN. Gerstein, M and Reisman, H 1982, ‘Creating competitive advantage with computer technology’, The Journal of business strategy, vol. 3, no.1, pp. 53-60. Gonrig, M 2008, ‘Customer loyalty and Employee Engagement: An Alignment For Value’, Journal of Business Strategy, vol. 29, pp. 29-40. Grant, RM 2005, Contemporary Strategy Analysis, Blackwell Pub, Hoboken, New Jersey. Haid, M and Sims, J 2009, Employee Engagement: Maximizing Organizational Performance’, Leaders Insight, vol. 6100, no. 5, pp. 1-25. Harter, J, Schmidt, F and Hayes, T 2002, ‘Business-Unit-Level Relationship Between Employee Satisfaction, Employee Engagement, and Business Outcomes: A Meta-Analysis’, Journal of Applied Psychology, vol. 87, pp. 268-279. Hitt, M, Ireland, D and Hoskisson, R 2008, Strategic Management: Competitiveness and Globalization: Concepts Cases, Cengage Learning, New York. MacKerron, G, Cowe, A and Milliken, L 2009, ‘Creating Competitive Advantage’, Business Administration, vol. 1, pp. 1-21. MacMillan, A 2012, ‘Importance of Performance Management Process Best Practices To Optimize Monitoring Performance Work Reviews/Feedback and Goal Management’, Raising the Bar on Performance Management Process, vol. 1, pp. 1-6. Olson, M 2011, ‘I am FedEx: Contributing to the Continual Improvement/LEAN process’, I am FedEx, vol. 1, pp. 1-2. Porter, ME 1998, Competitive Advantage: Creating and Sustaining Superior Performance: New Introduction, Simon and Schuster, New York. San Jose Consulting Group 2003, FedEx Corporation: Strategic Management Project, San Jose Consulting Group, Memphis, TN. Sand, C 2010, The Packaging Value Chain, DEStech Publications, Lancaster, PA. Thomas, R, Harburg, F and Dutra, A 2007, How to crea te a culture of high performance’, Talent and Organization Performance, vol. 1, pp. 1-8. This essay on FedEx was written and submitted by user Demetrius Huff to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

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Dangerous Game essays Jose Rabadan was a solitary child who lived in Murcia, a small region of Spain. Apparently, Jose was a normal boy of 13 years old who went to the school and played with his neighbors and family. His family and friends realized that Jose was a little isolated and sad, but they did not think that it was important. One day, the Jose ¡s parents gave him a Play Station. They thought that it would be very funny for him. Jose showed a big happiness and emotion. At first, he played everyday but not many hours. He invited to his friends and he played with them. Day by day, The play Station began to be the most important thing for him. He begin to failed in the school and to have conflicts with his classmates. Teachers called his parents in order to explain them the problem, but they thought that it would be temporal. He stop to go out with his friends spending the whole day playing to the Play Station. Their family did not see anything weird in that and they decided not tell him nothing. He played hours and hours while their parents went to work and his sister was in a special school, so she was mentally retarded. His favorite game was one in which Samurais had to fight against animals and monsters in order to obtain more power. He loved so much that play that he began to ask their parents by a S amurai sword. At first their parents doubted, but later they thought that it would be a decorative element for the Jose ¡s room. One month later, parents and sister ¡s Jose were founded dead in their house. They were totally cut into pieces and distributed by the house. Jose was not there. Police knew that Jose were guilty of the massacre, so he had left a lot of proofs such us fingerprints and so on. Jose was to police next day finding him guilty. He told them the facts in a quiet way. Police answered him what reasons had he had to kill to their family and he answered that had not any reason. ...

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Airlines In Aviation Industry Of Malaysia Marketing Essay

Airlines In Aviation Industry Of Malaysia Marketing Essay Malaysia Airlines (MAS) is the government-owned flag carrier of Malaysia. It is the largest and last long airlines in aviation industry of Malaysia. There are two factors that are affecting the performance of MAS which are Macro and Micro Business Environment. Macro environment factors will be the beginning. Firstly, the political environment are newly set or amended by the government. Malaysia has a Civil Aviation Act 1969 [Act 3]  [1]  that makes better provision in the law relating to Civil Aviation and for matters connected therewith and ancillary to it. Secondly is the social cultural environment. The social and cultural dimensions of the environment consist of customs, lifestyles, and values that characterize the society in which the firm operates. MAS have take action to fulfill their social responsibility to participate in the carbon offset program and the Kyoto Protocol. 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Other than that, customers are the main resources of revenue to the airlines. MAS have to be able to find out the customers needs on the flight services. The quality of employees services has been upgraded to a different level by having the training program and academy the provided by MAS. Besides, the intermediaries are also playing an important role. Access to effective intermediaries can be decisive for marketing success. MAS got their own intermediaries to help them sell the flight tickets. The media helps MAS to create awareness to the public about the MAS and its activities or promotions. We have undertaken SWOT analysis to identify the company strengths, weaknesses, opportunities and threats. Our recommendations had been based upon the analysis. Business Environment in Malaysia According to World Bank, Malaysia ranks 24th in the Ease of doing business. Malaysia is an excellent destination to do business. Malaysia has a favorable demographic structure and geographically advantages. Meanwhile, the economy condition is stable at the moment. Malaysia government are welcoming foreign investment in Malaysia and establish legal requirement to guide and protect foreign investment  [2]  .  (Malaysia Business Environment, 2010) The Gross Domestic Product (GDP) in Malaysia expanded at an annual rate of 2.40 percent in the second quarter of 2010 from the previous quarter. From 2000 until 2010, Malaysias average quarterly GDP Growth was 1.18 percent reaching an historical high of 5.70 percent in September of 2009 and a record low of -7.80 percent in March of 2009 (Refer appendix 1.1). The inflation rate in Malaysia was last reported at 1.90 percent in July of 2010. From 2005 until 2010, the average inflation rate in Malaysia was 2.77 percent reaching an historical high of 8.50 percent in July of 2008 and a record low of -2.40 percent in July of 2009. Inflation rate refers to a general rise in prices measured against a standard level of purchasing power  [3]  (Refer appendix 1.2). (Trading Economics, 2010) Foreign Direct Investment (FDI) in Malaysia is set up following the holding of at least 10% of the total equity in a resident company by a non-resident investor.  Malaysia has been one of the most successful Southeast Asian countries in attracting Foreign Direct Investment (FDI).  Malaysia has been an encouraging economy to foreign investors. The FDI movement is derived from financial institutions and non transaction factors like foreign exchanges, price changes, and other changes during the reference period  [4]  . (Trade Chakra Website, 2010) Foreign envoys have commended Malaysias Economic Transformation Programme (ETP), an action plan that will see the country becoming a high-income economy by 2020.The comprehensive ETP, which was launched on 25 October, has 131 entry-point projects (EPPs), 12 reporting labs and 60 business opportunities, which will eventually create some 3.3 million new jobs  [5]  . (MIDA Official Website, 2010) The unemployment rate in Malaysia was last reported at 3.70 percent in March of 2010. From 1998 until 2010, Malaysias Unemployment Rate averaged 3.43 percent reaching an historical high of 4.50 percent in March of 1999 and a record low of 2.90 percent in March of 1998  [6]  (Refer appendix 1.3).  (Trading Economics, 2010) Malaysia is now moving-up the value chain and is currently focusing on attracting high-technology, high value-added, knowledge-based and skills intensive industries, incorporating activities such as design and development and research and development. The last decade has seen a deepening and widening of Malaysias industrial base as well as the further development of its services sector. As such, a strong foundation has been laid for the economy to move forward into the new globalised environment. Company Background Malaysian Airline System Berhad, also known as Malaysia Airlines (MAS) is the government-owned flag carrier of Malaysia. Malaysia Airlines operates flights from its home base, Kuala Lumpur International Airport, and its secondary hub in Kota Kinabalu. It has its headquarters on the grounds of Sultan Abdul Aziz Shah Airport in Subang, Selangor. Malaysia Airlines had its humble beginning in the golden age of travel. A joint initiative of the Ocean Steamship Company of Liverpool, the Straits Steamship of Singapore and Imperial Airways led to a proposal to the government of the Colonial Straits Settlement to run an air service between Penang and Singapore. The result was the incorporation of Malayan Airways Limited (MAL) on 12 October 1937. On 2 April 1947, MAL took to the skies with its first commercial flight as the national airline. Fuelled by a young and dynamic team of visionaries, the domestic carrier turned into an international airline in less than a decade. With the formation of Malaysia in 1963, the airline changed its name to Malaysian Airlines Limited and soon after, Borneo Airways was incorporated into MAL. Within 20 years, MAL grew from a single aircraft operator into a company with 2,400 employees and a fleet operator using the then latest Comet IV jet aircraft, 6 F27s, 8 DCs and 2 Pioneers. In 1965, with the separation of Singapore from Malaysia, MAL became a bi-national airline and was renamed Malaysia-Singapore Airlines (MSA). A new logo was introduced and the airline grew exponentially with new services to Perth, Taipei, Rome and London. However, in 1973, the partners went separate ways; Malaysia introduced Malaysian Airline Limited, which was subsequently renamed Malaysian Airline System, or simply known as Malaysia Airlines. Today, Malaysia Airlines flies nearly 50,000 passengers daily to some 100 destinations worldwide.   The airline holds a lengthy record of service and best practices excellence, having received more than 100 awards in the last 10 years. The most notable ones include being the first airline with the Worlds Best Cabin Crew by Skytrax UK consecutively from 2001 until 2004, 5-star Airline in 2005 and 2006, as well as No.1 for Economy Class Onboard Excellence 2006 also by Skytrax UK. It is one of only six airlines to be given a 5-star status airline by Skytrax (the other 5 are Asiana Airlines from South Korea, Cathay Pacific from Hong Kong, Qatar Airways from Qatar, Singapore Airlines from Singapore and Kingfisher Airlines from India).  [7]  (Malaysia Airlines Home Page, 2010) Macro Environment Political and legal environment The political environment is one of the less predictable elements in an organizations business environment. Political environment has a great impact on the opportunity and threats of Malaysia Airlines. The ASEAN open sky agreement took effect in December 2008 and is scheduled to be fully implemented by 2015  [8]  (Wikipedia, 2010). The agreement will allow regional air carriers to make unlimited flights to all 10 ASEAN member states. According to Minister of Transport Malaysia Dato Seri Kong Cho Ha, the agreement will further expand and open cities in ASEAN member nations and from all routes, and he also believes that it will bring regions positive development of the aviation industry. This development plan is including flight liberalization, aviation safety, air traffic management, aviation technology, aviation environmental protection, air management framework and human resources development. As the biggest government owned flag carrier of Malaysia, MAS also be protected and to consolidate its international image in the ASEAN. The Malaysian government has never had a clear written commercial air transport policy. The national carrier MAS was asked to operate both domestic and international services but in the early years, more emphasis was placed on domestic services. The case of the emergence of AirAsias approval to operate low-fare services both for domestic and international services cause a ridiculous situation where MAS had to compete with AirAsia which was charging low fares, being a low-cost carrier as MAS fares and rates were controlled by the government. However, since 2007, MAS has been allowed to charge its own domestic fares. By this, MAS can meet the demand of the public for low fares with a fair and balanced consideration  [9]  . (The Malay Mail Homepage, 2010) Besides, the policy of the other countries will also affect MAS performance. For example, the airport tax of Changi Airport in Singapore will be rise in 2011. The airlines and travelers using Changi Airport will have to pay more start from April next year. The travelers subjected to a passenger service charge and a security service charge which will be added to the price of the air ticket. This will result in budget travelers also paying more. This might reduce the number of customers to take flight with MAS to go to Singapore as they need to pay more on the tickets price  [10]  . (Airport Charge Website, 2010) The legal environment serves to define what organizations can and cannot do at a particular point in time. Normally acts and regulations are not directly affected MAS daily operation; it is only a way to decease the criminal. The following are Aviation Acts and Regulations: Civil Aviation Act 1969 [Act 3] An act to make better provision in the law relating to Civil Aviation and for matters connected therewith and ancillary to it. Carriage By Air Act 1974 [Act 148] An act to give effect to certain Conventions relating to carriage by air and to provide for matters connected therewith and ancillary thereto. Civil Aviation Offences Act 1984 [Act 307] An act to give effect to the Convention on Offences and Certain other Acts Committed on Board Aircraft signed at Tokyo on 14 September 1963, the Convention for the Suppression of Unlawful Seizure of Aircraft signed at The Hague on 16 December 1970, the Convention for the Suppression of Unlawful Acts against the Safety of Civil Aviation signed at Montreal on 23 September 1971, and the Protocol for the Suppression of Unlawful Acts of Violence at Airports Serving International Civil Aviation, concluded at Montreal on 24 February 1988 and for purposes connected therewith. Airport and Aviation Services (Operating Company) Act 1991 [Act 467] An act to provide for the vesting of property, rights and liabilities of the Government of Malaysia relating to civil aviation in a company, to make financial arrangements for that company, to provide for matters relating to staff and for other matters connected therewith. International Interest In Mobile Equipment (Aircraft) Act 2006 [Act 659] An Act to implement the Convention on International Interests in Mobile Equipment and the Protocol to the Convention on International Interests in Mobile Equipment on Matters Specific to Aircraft Equipment. Social and cultural environment The social and cultural dimensions of the environment consist of customs, lifestyles, and values that characterize the society in which the firm operates. Social and cultural components of the environment influence the ability of the firm to obtain resources, make its goods and services, and function within the society. Social and cultural factors include anything within the context of society that has the potential to affect an organization. Population demographics, rising educational levels, norms and values, and attitudes toward social responsibility are examples of Social and cultural variables. MAS airline are not only do their business on Malaysia and also on other countries, especially Southeast Asia, East Asia, South Asia, Middle East and on the Kangaroo Route between Europe and Australasia. Every social and cultural factor of those countries may affect MAS airlines operation. MAS airline are trying many way to match all different cultural and social factors to gain their profit. And now MAS airline was co-operation with 31 airlines those from different countries to know more about the local cultural and social. As we know MAS airline has more 50 years doing their business in Malaysia, so they are always no forget the Malaysia people. We can know that from their uniform, female flight attendants are wearing Sarong Kebaya which are superimposed on the kelarai motif is a mixture of Malaysian flora, such as the cempaka, jasmine and the leaves of the hibiscus. Recently, MAS airline was launched some new services and promotions for their lovely Malaysia local people. Such as Balik Kampung, it means going back to hometown, the super low fares are also perfect for customer business and holiday trips with 5-star airline come standard at no extra charge. MAS have take action to fulfill their social responsibility to participate in the carbon offset program and the Kyoto Protocol. Carbon offset program is one of the efforts made by people to slow down global warming  [11]  (Refer appendix 2.1). With this environmentally friendly manner, MAS calculates the required economic cost to offset these carbon dioxide emissions, and then contribute to the specialized enterprises or institutions after aware that 2% of the worlds carbon emissions of greenhouse gases are contributed by the aviation industry. (Wikipedia, 2010) The purpose of the Kyoto Protocol is stabilized the atmospheric greenhouse gas concentrations at an appropriate level, thus preventing severe damage of climate change on human  [12]  . Malaysia as one of the signatories, MAS also has an obligation to perform their responsibilities to restore the harsh environment of earth. Besides that, MAS also implement the Green Plan Concept in their operation and management that consist of Reduce, Recycle, and Re-use. The plan not only focuses to reduce material and energy consumption, reduce emissions of harmful substances, but also concerned in make products and components to facilitate the separate collection and recycling or re-use. (Wikipedia, 2010) Technology environment Technology is another aspect of the environment a firm should consider in developing strategic plans. Changing technology may affect the demand for a firms products and services, its production processes, and raw materials. Technological changes may create new opportunities for the firm, or threaten the survival of a product, firm, or industry. Technological innovation continues to move at an increasingly rapid rate. MAS airline had advanced their technology to meet their customer needs in information technology such as provide online services (tickets selling) that able to reserve the seats their needs (Refer appendix 2.2). MAS airline was providing e-ticketing, its an easy way for their customer to purchase ticket but only can allow a party of 9 passengers and below in a single booking. There is a 6 alphanumeric character given during booking and also printed on your E-Ticket. It is also referred to as Booking Reference, Reloc MH etc. This information technology has a certain role in promoting the number of airline passenger. MAS continue to improve airport facilities technology such as airport construction and equipment installation, new energy and environmental technologies airport, airport lighting, airport barrier-free facilities and technology, airport construction steel, ground support equipment and services etc to promote the development of the airport and increase the satisfaction of passengers. Most of Malaysia Airlines aircraft are made by Boeing Company (Refer appendix 2.3); Boeing Company is the world leader in the aerospace industry company and the worlds largest manufacturer of civil and military aircraft. It also increases the confidence of passengers on MAS airplanes. In addition, the rotor design and manufacture, electronic systems and advanced information and communications systems of Boeing aircraft are effective in helping Malaysia Airlines to provide the best in-flight services. Malaysia Airlines (MAS) is considering an additional aircraft type for its new fleet plan- the A350, B787 Dreamliner or Boeings latest B777 variant, B777-300. MAS already have three B737-800s on lease. The airline, in an effort to lock in its financing costs early, has also issued out request for financing proposals to cover its deliveries until 2012. MAS plan to receive 14 B737-800s, eight A330-300s and five A380s by the end of 2012. Economy environment Economic factors refer to the character and direction of the economic system within which the firm operates. Economic factors include the balance of payments, the state of the business cycle, the distribution of income within the population, and governmental monetary and fiscal policies. The impact of economic factors may also differ between industries. From the perspective of the world economy, world trade growth will slow down; the U.S. subprime mortgage crisis has caused turmoil in international financial markets and the slowing U.S. economy, and to some degree of drag on the global economic growth. This also affected the MAS must holding a conservative approach in decision making to reduce the risk. But according to optimistic forecasts by senior economist at HSBC Global Research, economic growth in Malaysia is expected up 7.3% this year supported by the strong rebound in exports and soaring commodity prices. The overall level of consumer prices rise about 8% and domestic economic development will benefit the entire aviation industry. As one of the company airlines, MAS airline has many connections throughout the world and it will give a big impact to the company if there are any changes in economy level. As we know economy of Malaysia are growing slightly, people purchasing power are growing slightly also. More and more people are spending their money for travelling either out of Malaysia or in Malaysia. Normally, people will purchase more during some season especially the school holiday. MAS was providing some promotion to increase their revenue, such as ASEAN Pass, Balik Kampung, MAS Holidays Packages, etc. Demographic Environment The population growth has a great impact on the sales of Malaysia Airlines. The population in Malaysia was increasing from 23,274,690 (2000) to 28,306,700 (2009)(Refer appendix 2.4). The increasing numbers of population in Malaysia will affect MAS sales indirectly. As the population increase, the number of potential customers will also increase. At the same time, the demand for MAS services and products will also increase. Due to this reason, MAS should satisfy the needs of the future customers in order to increase the sales. Based on the statistic, the population of East Malaysia in year 2009 is 5,793,700 and the population of West Malaysia in year 2009 is 22,513,000 (Refer appendix 2.4). This shows that the population of West Malaysia is more than East Malaysia. Therefore, MAS should pay more attention to the West Malaysia because there has a higher opportunity and faster growth for MAS. Micro Environment There are some factors or elements in an organizations immediate area of operations that affect its performance and decision making freedom. These factors include competitors, customers, intermediaries, employees, media and shareholders. Competitors Competitors exist in all the industry. In airlines industry, MAS have many competitors such as Air Asia, Tiger airway, Jetstar and others. The major competitor for MAS is Air Asia. In this highly competitive market, MAS should keep an eye on their competitors and try to predict their likely next moves. Air Asia offers a device called e-player that allow customers to select and switch between movies, tv shows, music and games by pressing the screen (Refer appendix 3.1). Due to this, MAS also offer customers their very own 10.4 LCD touch screen monitor to watch any one of 12 video channels of their choice in their personal space (Refer appendix 3.2). The screen monitor also becomes a video game console if the customer needs extra excitement  [13]  . (The business environment 6th edition ,Adrian Palmer Bob Hartley 1.3.4 ,pg15) Although they have many competitors, but MAS also can outstanding. This is because MAS use the non-price decision strategy. They use this strategy to remove themselves from the price competition. MAS competes their competitors by providing the best services to the customers. For examples, MAS provides a comfortable seat (versatile new flat bed seat) to their customer (Refer appendix 3.3). Besides that, MAS and their competitors also got provide the online services like purchase tickets or check the schedule of the flight to the customers (Refer appendix 2.2). But MAS always upgrade their website to ensure the customers can browse their website faster and not waste the consumer time. At the other sides, MAS also provide the high quality of food and drinks to the customers. All the food that they provide is clean and healthy. Customers Malaysia Airline System (MAS) is the largest airline in Malaysia. The target market for MAS is frequent travelers, businessmen, families with young children and new marriage couples. The airline industry is full of operators that fly to many locations form many other locations. Therefore it is possible for a customer wanting to travel to be able to select from a whole range of companies. No one company has a monopoly on flights to a country. This means that the customer will have a lot of power and be able to select when they want to fly at the price that they are willing to pay. Hence, MAS should pay attention on the behaviors and demand of the customers. Businessmen always travel around the world to do businesses. There is a statistic shows that businessmen are the most frequent people that taking flight. It is important for MAS to do research about the businessmens demand on flight services as businessmen are the biggest group of customers for them. MAS introduce a frequent flyer program called Enrich by Malaysia Airlines (Refer appendix 3.4). This program is for frequent travelers that comprises a variety of airlines, banks, credit-card issuers, hotels and lifestyle retailers around the world. Therefore, the businessmens demand can be fulfilled by this program. Additionally, research shows that the number of teenagers taking flight is increasing. Nowadays, teenagers are doing everything online include buying stuff, checking for information and so on. Since teenagers are the future potential customer, thus, MAS provide online services such as online tickets booking, online schedule checking, tickets price checking, hotel booking and so on (Refer appendix 2.2). Intermediaries Access to effective intermediaries can be decisive for marketing success. MAS got their own intermediaries to help them sell the flight tickets. Travel agency is one of the intermediaries of MAS. The travel agency provides many packages of tour to customers and the ticket of MAS. Travel agency introduced some tour packages with flight tickets. Most customers will buy the whole packages include the tickets from the travel agency directly because the price of the tickets are cheaper. This can also helps the customers to save their time to go book or buy tickets online. Besides that, MAS also established the ticket office in many place. The ticket office will help MAS to sell the tickets to customers. It will convenient the customer that live far away from the airport. Other than that, hotel also considers as an intermediary for MAS. MAS also provided hotel booking services to the customers for their convenient and benefits them such as will get cash refund with term and condition (Refer appendix 3.5). Transportation service is also provided in the packages to customers between airport and hotel when they reach their destination. At the other sides, MAS also hire the agents to help them sell the tickets. The agents will sell the ticket in Matta Travel Fair and others. Many customers will buy the tickets from agents because it is cheaper and easy to get. Employees An employee contribution to an organization is very important. Employees are one of the main reasons for MAS to obtain the achievement for today. Employing the right staff and keeping these staff motivated is a necessary move for an organization. MAS give academy for the employees to provide the training program to their employees and train their employee become professional (Refer appendix 3.6). The academy includes operations management, business and finance, people and technology, jeppesen training, service training and so on. Like this, the customers will get the professional services from the employees of MAS. And MAS can gain competitive advantages from doing this  [14]  . (Malaysia Airlines Homepage, 2010) Besides that, MAS also provide many offers to their employees. They will give free tickets to their employees and travel to other country. On the other hands, MAS also will give more discounts to the family members of their employees. MAS also give the high salary and allowance to their employees. At the other sides, MAS also give high bonus to their employees. Like this, their employees will more hardworking to work and also provide the best services to the consumers. Media Malaysia Airlines (MAS) advertising campaign designed to create awareness to public about the MAS and its activities or promotions. The media is use to improve the communication between MAS and public. MAS internet website is update frequently in order to update customer knowledge about MAS services and activities.MAS also hired advertising agency to design a series of ads to promote their flight plans and catches the attention of customers (Refer appendix 3.7). MAS also advertise on the television to emphasize the quality of services provided by the crew cabin on the plane. This strategy can increase interest of the customers to take a flight with MAS. MAS were on television to promote their Air Bus A380 one kind of their airplane to their customers to build confidence on five-star air services. SWOT Analysis SWOT stand for Strengths, Weaknesses, Opportunities and Threats. SWOT analysis is an instrumental for examining the overall strategic position of a business and its environment. In other words, SWOT analysis is use to analyze the Strengths and Weaknesses of your organization, as well as the Opportunities and Threats revealed by the information you have gathered on the external environment. Strengths MAS Has World Class Image Malaysia Airlines (MAS) is a well-known government-owned flag carrier of Malaysia. It is the pride of a nation, their success is important to the country. This means that they are funded by the government. Based on the statistic from Sep 15, 2010 through Nov 15, 2010, the current on-time performance of MAS is 96% which is one of the highest in worldwide (Refer appendix 4.1). MAS have an average delay of 11.0 minutes and it is a better performance than other flights (Refer appendix 4.1). Unless there is terrorism or disease burst out, otherwise MAS market prospects are better with growth of tourism and increase in disposable incomes. The benefits can only be easily gained if both Changi and KL International Airport maintain similar facilities and procedures. Besides, Malaysia Airlines is being ranked as the worlds top 10 airlines. And it is also one of the only six airlines to be given a 5-star status airline by Skytrax  [15]  . (Flight Stats Website) MAS Has Good Facilities MAS have invested a large amount of money on IT and they use this IT to the benefits of satisfied their customers needs and enhanced their overall performance. MAS provide comfortable seats, safeties, and food and beverage supplies. The versatile new flat bed seat that MAS provide allow the customers to enjoy the comfort afforded by several preset positions accessible just at the touch of a button (Refer appendix 3.3). The headrest is adjustable and the massage elements provide maximum comfort to customers. In addition, the best part about MAS versatile new flat bed seat was that each chair had a liquid crystal display television (Refer appendix 3.2). The 10.4 LCD touch screen monitor had video game console and it allows customers to watch any one of 12 video channels of your choice in your personal

Tok Titles for the 2011-2012

These are the following titles that were given for 2011-2012. 1600 words need to be written. 1. Knowledge is generated through the interaction of critical and creative thinking. Evaluate this statement in two areas of knowledge. 2. Compare and contrast knowledge which can be expressed in words/symbols with knowledge that cannot be expressed in this way. Consider CAS and one or more areas of knowledge. 3. Using history and at least one other area of knowledge, examine the claim that it is possible to attain knowledge despite problems of bias and selection. . When should we discard explanations that are intuitively appealing? 5. What is it about theories in the human sciences and natural sciences that makes them convincing? 6. ‘It is more important to discover new ways of thinking about what is already known than to discover new data or facts'. To what extent would you agree with this claim? 7. ‘The vocabulary we have does more than communicate our knowledge; it shapes what we can know'. Evaluate this claim with reference to different areas of knowledge. . Analyse the strengths and weaknesses of using faith as a basis for knowledge in religion and in one area of knowledge from the ToK diagram. 9. As an IB student, how has your learning of literature and science contributed to your understanding of individuals and societies? 10. ‘Through different methods of justification, we can reach conclusions in ethics that are as well-supported as those provided in mathematics. ‘ To what extent would you agree?

Formal Writing †Students should have complete freedom to choose their own courses! Essay

At the present day, the educational system of upper secondary school resembles major parts of the already established system. The system compels students to study subjects considered important by the government. I highly disagree with the current school-system because of several reasons. I support the vision of students having themselves to choose their own courses. First of all, I believe the working climate in general will be remarkably better as a result of the fact that the students most likely choose subjects they are really interested in. Thanks to that, the students will be more active and focused during lectures. They will work harder and be more prone to do their homework.They will study adequately and they will acquire knowledge more easily and knowledge will persist longer. Furthermore, when the students learn to appreciate studying, they will put more effort into studies which will result in preferable possibilities of achieving favored marks, which is satisfactory toward the students likewise their teachers. With own experience on hand, if a student is constrained to study plenty of subjects, which he or she is not even interested in, it will just make him/her feel tired and stressed. In many cases this leads to avoiding certain courses the students have no interest in, sometimes even giving up on school. Secondly, since it is only the students who know what they are really good at, it seems fair that they should be given more freedom to choose their own courses. In fact it is very important for the students to choose their own subjects without reserve because they are the only ones who know what they are interested in, what they prefer and what they need. That is the main reason why they will pay more attention to the subjects which they are concerned about, they will work more by themselves and search for necessary information that relates to the course and potential future job. On the other hand, I understand that some people believe schools should push the students to study for all-round development. The students can discover their interest through different subjects and also realise their full capabilities in areas they would never even come to think of. Of course, there would still be some negative side-effects of selecting courses freely, like in cases when teachers are known to give good grades for less challenging courses. On the contrary, there is always a different side and I find it essential for the school to guide the students among the most fundamental subjects. In conclusion, I find it important that students in upper secondary school should have the opportunity to choose their own courses. The students are sufficiently mature to know what is best for themselves, if they obtain a limited assistance with selecting subjects and planning, they will have only good in return. Teachers should of course be strict and put some pressure on the students so they eventually start studying when they are supposed to. Obviously it is important to be all-round tutored for the future but I would say that it is better to concern about things that is going to be really useful in the future instead of learning about useless subjects. The question is: Would it not be better if all students in upper secondary school and above had the complete freedom to choose their own subjects?

Free Essays on Linear Regression

Regression Analysis can be identified as providing a â€Å"best-fit† mathematical equation for the values of the two variables that you chose to analyze. From this we get two types of analysis, one being Simple Linear Regression Analysis, which we have been working with. This type of analysis can be defined as a regression model that uses one independent variable to explain the variation in the dependent variable. From the data given we have chosen to look at the affect experience (in years) has at this given company on annual salary. From gathering the data it is my hypothesis that there will be a positive linear relationship between experience and annual salary. Now lets see if the data supports or contests this. The first thing done when using the mini-tab program is to put all your data into the columns. Once you have done that you can start to look at your regression analysis. Because I inserted the data by hand, the columns are as follows: C1: Annual salary in dollars, C2: Experience in years, C3: Gender, C4: Age (years), C5: Training level (A=1, B=2, C=3). From the regression analysis the first thing we get is B1. The B1 value is located on the computer print out under the coefficient column and the horizontal column C2. The B1 value tells us that for every unit change in X, it will contribute to the Y by 1833.9 units. Since we have a positive slope, a one-unit increase in X will lead to an increase in Y by 1833.9 units. After we find out what B1 is we then can find out what B0 is which is also located under the coefficient column horizontally in the constant column. This value is 34,620 which to us means that when X is zero then Y(hat)=34620. The fundamental equation for our r egression analysis is Y(hat)= 34620+ 1833.9X. From this equation we can now predict what our annual salary will be using a value of X or the years of experience. There are three important terms the Sum of the Squared Error, the Sum of Sq... Free Essays on Linear Regression Free Essays on Linear Regression Regression Analysis can be identified as providing a â€Å"best-fit† mathematical equation for the values of the two variables that you chose to analyze. From this we get two types of analysis, one being Simple Linear Regression Analysis, which we have been working with. This type of analysis can be defined as a regression model that uses one independent variable to explain the variation in the dependent variable. From the data given we have chosen to look at the affect experience (in years) has at this given company on annual salary. From gathering the data it is my hypothesis that there will be a positive linear relationship between experience and annual salary. Now lets see if the data supports or contests this. The first thing done when using the mini-tab program is to put all your data into the columns. Once you have done that you can start to look at your regression analysis. Because I inserted the data by hand, the columns are as follows: C1: Annual salary in dollars, C2: Experience in years, C3: Gender, C4: Age (years), C5: Training level (A=1, B=2, C=3). From the regression analysis the first thing we get is B1. The B1 value is located on the computer print out under the coefficient column and the horizontal column C2. The B1 value tells us that for every unit change in X, it will contribute to the Y by 1833.9 units. Since we have a positive slope, a one-unit increase in X will lead to an increase in Y by 1833.9 units. After we find out what B1 is we then can find out what B0 is which is also located under the coefficient column horizontally in the constant column. This value is 34,620 which to us means that when X is zero then Y(hat)=34620. The fundamental equation for our r egression analysis is Y(hat)= 34620+ 1833.9X. From this equation we can now predict what our annual salary will be using a value of X or the years of experience. There are three important terms the Sum of the Squared Error, the Sum of Sq...

Resumes and LinkedIn for Relaunchers The Essay Expert Interviewed on BlogTalkRadio

Resumes and LinkedIn for Relaunchers The Essay Expert Interviewed on BlogTalkRadio I was interviewed about resumes and LinkedIn topics on March 22, 2011 by LeeAnn Dance. Her project, Back In Force Productions, is a blog and radio show for stay-at-home parents reentering the workforce. For your listening pleasure! The interview is full of great tips not just for relaunchers but also for any job seeker. Find out about how long your resume should be; whether to include dates; and what the current trends are for the Objective statement (or not). And learn some absolute musts for your LinkedIn profile. This is my first experience embedding a BTR player into a blog post. Check it out! Listen to internet radio with Back in Force on Blog Talk Radio

Assistance at National Investment and Insurance Essay

Assistance at National Investment and Insurance - Essay Example As the discussion declares an evolution of the concept of motivation is briefly outlined along with the major theories to enhance the perspective regarding the present context as well as justify the identification of the lack of motivation as the fundamental problematic for the ITS of NII. Based on the theories of motivation, two features of the part-time employment policy – no dependence of pay on performance and the lack of information regarding intrinsic benefits of working part-time in terms of future full time employment possibility, are identified as the fundamental problems that create an environment that does not provide any incentives to perform better. The report suggests redesigning the employment scheme and making a part of the pay dependent upon performance, i.e., introducing financial rewards as incentives to perform better as the first step. Secondly, it is suggested to introduce the intrinsic reward of higher possibility of being offered full-time employment gi ven higher performance. The subject of the given case study entitled â€Å"Assistance at National Investment and insurance† is the sub-optimality of the service provided by the employees of the IT support (ITS) section identified to be Assistance Officers (AOs) and the resulting performance of the department in totality. The study reports that from a survey conducted on National Investment and insurance (NII) employees who utilized services of the IT support section regarding the performance of the AOs emerged to be less than satisfactory. Apart from delayed responses and resolutions, unfriendly or mechanical attitudes were reported though surprisingly, the considerable majority of the problems addressed were

Social work- Understanding Human Behaviour Essay

Social work- Understanding Human Behaviour - Essay Example As argued by Davis (1996), there is a component of risk assessment in most features of the task, from the decisions that influence the liberty of individuals and the amount of assistance and support they receive, to decisions about policy on resources provision. Social workers can only accomplish these assessments if they are capable of recognising the certainty of risk and to take into account their responses to it. Two such responses were identified by Davis (1996) as those of risk minimisation and risk-taking, asserts that â€Å"Risk-taking is... an essential element of working with mental health service users to ensure autonomy, choice and social participation. It is a means of challenging the paternalism and over protectiveness of mental health services† (Davis 1996: 114). Elements of paternalism and over-protectiveness are features of the condition of risk minimisation apparent in guidelines of care management, care programming (CPA), documentations of hospital discharge s and supervision records which, if professionals are not cautious, could result in needless controls being placed on the liberty of individuals diagnosed as being a threat to themselves and to others (Tew 2005). This consequently curbs the likelihood of integrating individuals with mental illness in their communities. Social workers have to find a neutral ground between being overcautious by needlessly restricting the experiences of their own and of their clients, and being inconsiderate by putting themselves and others in excessive risk (Gitterman 2001). Social workers are concerned with delivering the most favourable and beneficial mental health service for carers and service users. This suggests a service that is helpful, involves carers and service users in the process of decision making and is risk-free for all involved (Garlick 2007). Risk-free, effectual mental health services adopt a developed approach to risk, in