Geologic Time Scale The Paleozoic Era

How Is Responsibility Presented in an Inspector Calls

The older generation can be exemplified through Mrs Birling, Mrs Birling and Gerald, their attitudes revolve around protecting their own social status whereby do not seem to care for anyone but themselves and their family, this can be recognised when the Inspector reveals all about Eva Smith, and their reaction to this awful death, even though they are involved, seems to be non-existent, through evidence from the inspector, they still persist that they haven t participated to this death. They are completely unsympathetic towards the girl and take no responsibility for their actions as their domineering behaviour makes them feel as if they have done nothing wrong this can be shown when Mrs Birling states â€Å"I think she had only herself to†¦show more content†¦Already she is starting to change. She is horrified by her own part in Eva s story. She feels full of guilt for her jealous actions and blames herself as really responsible. She is very perspective and is becoming mo re mature. Her behaviour contrasts with her parents; her social conscience has been awakened and she is aware of her responsibilities. We see that Mr and Mrs Birling are more embarrassed at being found out for their thoughtless treatment of Eva Smith rather than regretting what happened to her as a consequence. Mr Birling is more concerned with losing his knighthood than a young girl losing her life. Mrs Birling appears not to believe that someone like Eva, a lower class person, could even have feelings, let alone need them taking into account. Eric and Sheila show us hope in the future generation being more humanitarian. Eric may be a drunken fool on the outside, but he did try to provide for Eva, and certainly took the Inspector s words to heart. Sheila is comfortable in discussing and revealing the hidden faults which are ignored in their circle; for example Eric s drunkenness and the Alderman s lascivious ways. She sees through the Inspector s message that honesty, clarity and sensitivity are the true values of society There areShow MoreRelatedAn Inspector Calls By. Priestley1741 Words   |  7 PagesJB Priestley wrote ‘An Inspector Calls’ in 1945 during the Second World War, however the play was set in 1912 just before World War 1 and the sinking of the Titanic. He did this to show the audience that society wasn’t equal. Both authors write in times that present issues of sexism, racism and social divide between the working class and the upper class. The play was first performed in 1946; Priestley became increasingly aware of social inequality of life in Britain and believed that people shouldRead MoreThe English Society in 1912 Portrayed in J.B. Priestleys An Inspector Calls1572 Words   |  7 PagesThe English Society in 1912 Portrayed in J.B. Priestleys An Inspector Calls J. B. Priestleys play An Inspector calls can be seen as a progression from ignorance to knowledge, of which he conveys many points of significance about English society in 1912. Priestley does this through various dramatic techniques that convey his criticisms to the audience. Priestley provides detailed stage directions at the beginning of Act One, which gives the audience the impressionRead MoreSocial Responsibility in An Inspector Calls by J.B. Priestley1128 Words   |  5 PagesAn Inspector Calls We dont live alone. We are all members of one body. We are responsible for each other. What is Priestleys main aim in `An inspector calls`? How successfully does he achieve it. In `An inspector calls` by J.B Priestley, the writers aim is reflected into this quote, We dont live alone. We are all members of one body. We are responsible for each other. Meaning that we are not isolated, we all live in one community and we are all collectively responsible for each otherRead MoreEssay on J.B. Priestleys An Inspector Calls951 Words   |  4 PagesJ.B. Priestleys An Inspector Calls An Inspector Calls is a politics based detective play script written by John Bonyton Priestley, or better know as J.B Priestley. The play takes place in the wealthy Birtlings family dining room, a room of which has good solid furniture of the period, the general effect is substantial and heavily comfortable but not cosy and homelike. The family are celebrating their daughters engagement to Mr Gerald Croft, an upper class man, as are theRead MoreThe Importance of Sheilas Role in An Inspector Calls by J.B. Priestley508 Words   |  3 PagesThe Importance of Sheilas Role in An Inspector Calls by J.B. Priestley At the beginning Sheila was not one of the main characters as Birling takes centre stage. Setting on the play seemed revolved around the characters. The older furniture in the living room matched the aging and upper class type that is Birling. During the play Sheila is the only concerned and totally serious character to the situation. There are some well linked scenes in the play setting a moodRead More Compare and contrast Mr. Birling and Sheila Birling Essay1345 Words   |  6 Pagesto social issues. In the play â€Å"An Inspector Calls† by J.B. Priestly, Mr. Birling and Sheila Birling have contrasting attitudes to social issues. The author uses this difference to highlight the diversity between generations and their reactions to situations faced. Arthur Birling is the father to Sheila Birling and so is presented as the older, â€Å"old-fashioned† generation whereas Shelia is the younger generation, who is more aware of the responsibilities they have towards other people. (?) Read MoreComparison of The Attitudes Of Arthur Birling And Sheila Birling From An Inspector Calls by J.B. Priestley910 Words   |  4 PagesComparison of The Attitudes Of Arthur Birling And Sheila Birling From An Inspector Calls by J.B. Priestley An Inspector Calls by J.B Priestley was first performed in 1945. The play was set in 1912 before the war; it centres on the wealthy Birling family. A visit from the mysterious Inspector Goole, during the celebration of Sheila Birlings and Gerald Crofts engagement, proves to be a horrifying experience for them as they learn that they have all played a part in the suicideRead MoreAnalysis Of John Steinbeck s An Inspector Calls 1653 Words   |  7 Pagesroles of responsibility in characters relationships and in characters individually during both of their writing in order to communicate their messages to the reader. The idea of using responsibility as a courier for messages in both play and novella is an effective technique used by both authors as relationships and blame is a common theme in both which consists of elements of responsibility. Priestley’s message could be based around unpicking the problems with a capitalist society and how sharedRead MorePriestley s Aloof And Arrogant Nature Springs From Feelings Of Social Superiority1712 Words   |  7 Pagesclass: their individualism (which is almost like a kind of social solipsism), their lack of responsibility to the community and their callousness. Priestley uses Sybil Birling as an archetype of the upper class snobs of society who are disdainful of t he lower and middle classes and the fact that she doesn’t change at all throughout the play just shows how ingrained these attitudes were in the upper classes and how difficult it was to change them. Whilst celebrating the engagement of Sheila and GeraldRead MoreAn Inspector Calls - Dramatic Tension1537 Words   |  7 PagesAn Inspector Calls is a play written by J. B. Priestley in 1945 about the prosperous Birling family being confronted by a Police Inspector who reveals during the play each family members involvement in a young womans suicide. The play has socialist undertones, as Priestly was a prominent socialist himself. The play is set in spring 1912 in the dining room of the Birlings house in Brumley, just before the First World War. It was first performed 1 October 1946 to an audience who had just lived through

HRM and Organizational Analysis-Free-Samples-Myassignementhelp

Questions: 1.If an Employee in your Organisation lodged Workers Compensation claim, what type of human resource specialist advice would you seek and why? 2.Explain the Key Objectives of the Industrial Relations Act 1996. 3.Explain the main Components of an Internal Employee Assistance Program (EAP). 4.Explain the unfair dismissal Rules and Processes for Organisations with 15 or more fulltime equivalent Employees. 5.Research and outline a Performance Measurement System that would be suitable for Adept Owl Games Company. Answers: 1.By considering the scenario, it is seen that the employee of the organization has claimed for the worker compensation and also the human resource expert has given the advice to seek and to notify the supervisor. The manager of the organization will analyse the mail or the document of the employee. It is related to the issues and also the proper evaluation should be made to find out the reason for the compensation. If the reason is valid, then the justice should be given to the worker by considering the code of conduct. The investigation should be done at right time and also the records should be kept: The investigation should be conducted so that the fact can be obtained about the accident. There are many employees who file a fraudulent claim, never reject the claim before making a proper research. The legal advice should be taken from a person who is qualified enough to make the correct decision. Avoid Accidents in the workplace: To avoid accidents, proper training should be given. It is also necessary to implement the safety-oriented culture and also to create a team leader that takes into consideration proper safety programs (Cook, 2016). 2.Key Objectives of the industrial relations act 1996 are: The company should consider the rules and regulations for trade union and employee of the organization for minimizing the disputes between the employer and employees. The objective is to control the process of top management and to establish an industrial tribunal. It defines the functions according to the international process in managing the relations with the staff members. This act also assists to reserve the practices within the organization and also to encourage the legal activities in the favour of the employees (Sparrow, Brewster and Chung, 2016). 3.The main components of an internal Employee Assistance Program are: Organizational Analysis: This component is one of the employee assistance programs in an organizational analysis. At the time of the process, an employer has to perform an analysis to identify the correct areas that provide assistance to the employees. Orientation: It is also one of the essential components of the employee assistance program. The training helps the employees to conduct the activities in an effective manner and also to enhance the knowledge of the staff by considering all the aspects (Armstrong and Taylor, 2014). Case management: The counsellor is appointed by the company for the employee assistance. The counsellor evaluates the employee work in a proper manner. This is only done by considering the interviews of the employee as well as to stay in regular contact with the vendors. The main objective is to consider that the issue is resolved and considered in a proper way. The rules and regulations are also considered to resolve the issues. It is one of the essential components that assist the organization to search for the responses and also the progress of the team members is considered. It helps to attain the goals and objectives in an effective manner (Hillier, Grinblatt and Titman, 2011). 4.Unfair dismissal rules and processes of the organization are: Unfair dismissal is also considered in a situation when the employee is dismissed in a harsh manner. There are many employees who claimed for the unfair dismissal that should be considered by the organization. It is considered as unfair when the employer does not give any reasons that are logical behind the formal procedures. To conduct protected disclosure act 2014 it is also accepted as an unfair disclosure. The liability is of the employees to sue a case against the employer in case of the unfair dismissal (Frey, Bayn and Totzek, 2013). 5.The performance management system gives an effective way to conduct the activities of the organization. It is related to the social impacts to collect and utilize the information related to the operations and programs. It is one of the tools that consider the procedures of development and also sharpen the new solutions. The social issues are related to poverty, and also the success gap within the company. In Adept Owl Company the best performance can be contemporary performance system in which it consists of the proper utilization of the financial and non-financial performance measurement system. It also has the connection with the business strategy of the company. The system assists the organization to make effective decisions and also to consider the organizational and managerial performance. It helps in enhancing the improvement level and also considers the performance level of the company (Gruman and Saks, 2011). References Armstrong, M. and Taylor, S., 2014.Armstrong's handbook of human resource management practice. Kogan Page Publishers. Cook, M., 2016.Personnel Selection: Adding Value Through People-A Changing Picture. John Wiley Sons. Frey, R.V., Bayn, T. and Totzek, D., 2013. How customer satisfaction affects employee satisfaction and retention in a professional services context.Journal of Service Research, p.1094670513490236. Gruman, J.A. and Saks, A.M., 2011. Performance management and employee engagement.Human Resource Management Review,21(2), pp.123-136. Hillier, D., Grinblatt, M. and Titman, S., 2011.Financial markets and corporate strategy. McGraw Hill. Sparrow, P., Brewster, C. and Chung, C., 2016.Globalizing human resource management. Routledge.

Railway Reservation free essay sample

Today one cannot afford to rely on the fallible human beings of be really wants to stand against today’s merciless competition where not to wise saying â€Å"to err is human† no longer valid, it’s outdated to rationalize your mistake. So, to keep pace with time, to bring about the best result without malfunctioning and greater efficiency so to replace the unending heaps of flies with a much sophisticated hard disk of the computer. One has to use the data management software. Software has been an ascent in atomization various organizations.Many software products working are now in markets, which have helped in making the organizations work easier and efficiently. Data management initially had to maintain a lot of ledgers and a lot of paper work has to be done but now software product on this organization has made their work faster and easier. Now only this software has to be loaded on the computer and work can be done. We will write a custom essay sample on Railway Reservation or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page This prevents a lot of time and money. The work becomes fully automated and any information regarding the organization can be obtained by clicking the button.

FedEx

Introduction All corporations aim at success. Some achieve it. Others fail. For those that achieve it, they may experience the challenge of sustainability and ultimately fade. Still, there are organisations that have been able to achieve success and maintain it over decades. Such organisations have achieved and sustained superior performance that meet or surpass both their internal and external relations’ expectations.Advertising We will write a custom essay sample on FedEx specifically for you for only $16.05 $11/page Learn More This essay shall analyse how FedEx has created and maintained superior performance using five forces, value creation, and culture school at a micro-level focusing on Human Resources (HR) practices. FedEx aim has been able to create superior financial returns for its shareholders using its value-added services, business strategy, HR practices, supply chain management, and focused operation systems (FedEx, 2011). FedEx stri ve to meet all the needs of its diverse customers both in the national and international markets. In order to achieve and sustain superior performance, the company strives to establish mutually beneficial relationships with its shareholders, employees, business partners, and suppliers (Business Services Industry, 2002). The company observes safety of its employees and aims at conducting business to the highest professional levels. Concentration on human resources has made policies and functions of HR in FedEx important part of creating and sustaining superior performance. The company FedEx is a logistic company serving global markets. Fredrick Smith founded the company out of the need to serve a service-oriented economy of the US in the year 1973 that needed quick and reliable delivery services (San Jose Consulting Group, 2003). The company had suffered some losses during its entry into the international market. This was due to expensive expansion strategies. In addition, the compan y also used the US strategy in an international market like China. There were also cases of cultural differences, acquisition, organisational adjustments, structural policies, and adaptation of human resource issues so as to reflect and enhance FedEx culture. The company did not experience success in its attempts to conquer the Chinese market due policies that did not favour foreign operations. The company had challenges in embracing the regional culture. On the other hand, FedEx competitors such as UPS and DHL understood Chinese market and grew their strategies gradually.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More FedEx National Operation The logistic industry complements operation of other organisations and individuals. FedEx has competition too from other local firms that offer similar services. However, operation at the national level affects services that FedEx Ground offers. The main competitor in this area is UPS. The global strategy mainly relies on FedEx Express that also faces threats from other international logistic companies. Thus, FedEx Express should complement operation of FedEx Ground (San Jose Consulting Group, 2003). FedEx relies on several factors of production in order to realise superior performance. These are mainly managerial strategies, the company resources, and logistic technical know-how. The company has been able to develop reliable logistic systems that ensure successful operation of its complex systems. At the same time, the company has been able to exploit its resources and physical infrastructure such as ports and roads in order to deliver superior performance. The domestic demands and competition in the US make FedEx constantly keep pace with such needs through upgrading its service. Customers need fast and cost-effective delivery; thus, logistic firms must see the need of upgrading their services to satisfy customers’ dem ands. As many companies come up to offer such services at reduced costs, FedEx must improve its customers’ responsiveness and introduce innovative products and use of technology so as to avert challenges that may result from consumers’ activities and competition. Intensity of competition in the logistic industry is responsible for driving growth and sustainable performance. Thus, FedEx and its main competitors must continuously strive to enhance qualities of their products and services through innovation and technology. At the same time, such companies may also focus on lowering costs. However, cost reduction may affect business performance of logistic companies due to high costs of maintaining resources. Therefore, the only way is to improve services, create superior performance and sustain it. Analysis of the company’s superior performance Competitive analysis Five forces Threats of new entrants Logistic business relies on economies of scale. Thus, most firms aim at expanding their local operations and acquire small firms. Success and superior performance in the freight industry requires extensive networks and distribution centres (Porter, 1998). This implies that FedEx must possess highly reliable delivery facilities like vans, planes, trucks, and other means of delivering large cargo like trains and ships. FedEx has created superior performance in overnight delivery business. On the other hand, its competitor like UPS has conquered the ground delivery business. Rivalry in the field has created conditions that ensure that main players like FedEx, UPS, and DHL diversify their services in order to provide value for customers and create superior performance. Such companies strive to create a one-stop shop for their customers. FedEx and other players have reduced chances of new entrants. Any new entrant shall not pose serious threats as to FedEx as the company already has established competitive positions in all segments of the transportati on business. FedEx has created a strong brand in the last few decades characterised by performance and achievements. Thus, any new entrant must struggle to build a brand name and have a share of the market.Advertising We will write a custom essay sample on FedEx specifically for you for only $16.05 $11/page Learn More FedEx took time to educate its customers about overnight delivery services and benefits of package deliveries. FedEx has established long-term business relationship with international companies such as McDonald’s, and Home Depot among others. FedEx also gets contracts from the government. The US government agencies have established confidence in FedEx to hand highly sensitive and hazardous deliveries. This can present challenges to new entrants who may have challenges establishing such high level of confidence. FedEx also uses its brand name to enhance both domestic and regional business. It has take advantages of trade agreements a nd favourable trade regulations so as to position itself as regional solution for packages delivery. This means any new entrant will face strong opposition from established giants. For instance, when DHL acquired Airborne in order to challenge express delivery companies of the US, it met strong oppositions from UPS and FedEx. Rivalry Rivalry among competitors tightens as a result of reducing demands of products, increasing numbers of competitors, decline of the industry growth, fixed cost, as well as increasing costs of exiting the industry. FedEx rivals, in the delivery industry, include DHL, UPS, and TNT. FedEx penetrated the market in the US and ruled the parcel delivery consequently leading in the international market. In 1984, FedEx extended its operations to Asia-Pacific after a successful acquisition of Gelco Express International. Afterwards, FedEx utilised the strategy of taking opportunities of the existing international transportation companies to outstretch its internati onal business as in the case of 1989 when it acquired Flying Tigers. This came with challenges as FedEx had to integrate local companies and strive to come with excellent international routes. In addition, FedEx had to develop trucking solutions in Europe and embrace changes of the international environment. In the quest of achieving profitable sale, FedEx applied the strategy of subsidizing its international business. As a result, its entry to international business resulted to massive losses in the early 1990s. DHL thrives in the international transportation business and supply chain management, a fact that makes it the key rival of FedEx. The time when FedEx concentrated on seizing domestic market, DHL took this opportunity to dominate the international market. Therefore, by 1980 it had the largest share of customer internationally. In 1983, DHL penetrated the Chinese market. Consequently, it became the first express transportation company in China. This prompted it to liaise wit h airlines and freight companies. It invested on air fleet and by 2003 acquired Airborne Express. The successful investments on different forms of transportation, and penetrating the international market, make rivalry between FedEx and DHL intense.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More UPS is another competitor of FedEx in the domestic market in the US. It is fast overtaking FedEx because of its aggressiveness in bracing itself for the challenges in the industry. In 1985, it successfully launched its air service operating between US and six European countries. The peak was in 1990 when the UPS managed deliveries of packages and documents to over 175 countries. TNT is also a possible competitor of FedEx. TNT offers similar services to those of FedEx, but the only hindrance is that the rivalry is not on a global scale as TNT operations are no longer in the US market (Charles and Gareth, 2004). Irrespective of this rivalry, FedEx has managed to achieve economies of scale before its competitors due to its pioneering strategies as e-transactions, logistics related solutions, and supply chain even though they do not match new developments, inexpensive and powerful technologies that their competitors utilise to match FedEx standards. Pressure from substitute products Sub stitutes penetrate the market with the sole intention of making the customer switch from the product that dominates the market. Major substitute threats for FedEx include the Internet. Internet providers enlighten people on the benefits associated with the use of emails, document digitization and online forms. Firms also embrace the idea of online digital signatures for the sake of time and money saving and institutions like banks check accounts online. These technological advancements prompt people to substitute their paperwork with digital advancements. Massive usages of email and facsimile resulted to a drastic reduction of the industry volume. However, the only issue that may favour these companies is security as not all information especially the sensitive type can be sent through email. However, threats reduce due to factors like slow speed, insecurity, and unreliability. In order to overcome challenges of substitutes, FedEx has embraced latest technology, for instance utilisi ng the Internet in provisions of some services. FedEx has aggressively improved aircraft and shipping facilities to international standards, a factor that makes it impossible for any threatening substitute to match FedEx’s standards (MacKerron, Cowe and Milliken, 2009). Bargaining power of buyers Buyers get power from their high levels of concentration, or when they are few or in cases where product differentiation among organisations is not clear (Gonrig, 2008). The three firms are in stiff competition in the transportation industry for provisions of excellent delivery services that call for attention from prominent companies, especially after business expansion into international markets. In addition, the e-commerce has thrived. Therefore, these logistic firms must show their potential in the delivery of products around the globe. At this stage, FedEx comes in handy in solving customers’ issues. FedEx’s competitors provide similar products at almost the same p rices. Therefore, it has adopted a strategy by creating value-added services for the sake of differentiating its services from those of the competitors. Potential customers worldwide have preference for their delivery providers. They do not rely on a single service provider and have the advantage of going for cheap providers. Therefore, FedEx considers this and puts efforts to achieve economic sales via penetrating the global market as well as decreasing the cost of operation so as to offer considerable prices. Therefore, FedEx has embraced medium bargaining power. Bargaining power of suppliers When there is an absence of substitutes in the market, or when there is a low concentration of suppliers, suppliers take advantages of increasing the prices of goods and services. In addition, suppliers have the ultimate say in their prices. FedEx relies heavily on different suppliers, ranging from companies supplying fuel, shipping materials producers, airport, airplane and vehicle manufactu rers. Less concentration of the fuel companies in the market and inadequate substitute for fuel give the fuel suppliers advantage of strong bargaining power. In addition, the FedEx’s profitability at times is unpredictable due to fluctuating fuel prices. However, suppliers of packaging materials such as plastics and boxes, have less bargaining power. This result from the availability of substitute products and shifting cost reflected is negligible to FedEx’s total expenses. In the vehicle industry, FedEx gets the advantage of strong bargaining power as vehicle manufacturers are many and it does not depend on one manufacturer. In the aircraft and train industries, oligopoly gives the suppliers strong bargaining power as there exists limited manufacturers (Porter, 1998). Value Chain For FedEx to add value to its services and goods, its activities ought to operate at the optimum level for the company to achieve real competitive benefits. FedEx value chain begins with pick ups of packages. The employers collect the packages at designated points such as residences and businesses. They create value through ensuring package pickups take place anytime and anywhere. These create value through assurance of timely delivery. After package collection, FedEx secures them in a hub. Here, sorting of packages according to their destination takes place. The packages pass through a chain of hand to their final destination. From the hub, the packages head to their destination through trucks or plane. FedEx ensures that deliveries of packages are at professional levels and in turn wins customers trusts and create great value. For achievements of perceived values, FedEx drivers carry out their duties efficiently. They strive to ensure that packages get to their destinations on time regardless of experienced hitches. This increases positive value for the company (Sand, 2010). The final activity of delivery is customer service. This service entails after sales support. F edEx role in this is to provide support to their customers in tracing their packages while still in route. Such support enables customers monitor the status of their packages in transit. Such activities of FedEx exhibit extreme value for their customers (Barney, 1997). Success in achievement of these values emanates from support activities of the company‘s infrastructure e.g. storage buildings, trucks, planes among others. Another support system that adds value to the services is the Internet services that FedEx offers to aid customer track their packages on transit online. Human resource and material management team as well support all the primary activities to function smoothly. FedEx has managed to conquer the industry because of utilisation of information system and its competitive infrastructure that many competitors lack. FedEx has technological capabilities to track its customers’ packages during transit. The service saves the company time and money. Its competit ors offer numbers that customers use to track their packages. This is an engagement that presents a challenge to customers. FedEx’s fleets of vehicles, aeroplanes and human resources contribute to its massive infrastructures. These infrastructures facilitate success in FedEx delivery of services. They also consider the importance of time in deliveries of packages. FedEx’s Business Level Strategy The company’s strengths, in terms of technical know-how in logistics, technology, and innovation, put it in a position to pursue differentiation strategy at the business level. Customers and competitors know FedEx for provisions of high levels of services that are almost impossible to imitate and match. Industry analysts know FedEx as an innovative company with a strong orientation towards high levels of service provisions. Consequently, such high levels of services translate to high charges. FedEx prices are usually higher than most of its competitors. Most customers co nsider such charges premium and believe that they will get the same value of services worth their payments. The company has been able to differentiate its standard of quality services from its competitors (Grant, 2005). The company aims at establishing strong customers’ base through differentiation and provisions of superior services than its competitors. We must recognise that all logistic firms have the capacity to deliver packages. However, FedEx has differentiated itself as customer-friendly. Thus, the company has extensive support system, home deliveries, and money back guarantee approaches. These are what distinguish FedEx from its rivals. Differentiation in the transport industry is not simple. Customers of today tend to be cost sensitive and would like to get value for less pay. Different in costs means customers may not have brand loyalty. Most customers do not know technical know-how of FedEx or how their technology is superior for managing the chain. A typical cust omer will only consider costs and safe deliver of his or her packages. This implies that typical consumers may not opt for quality services, but rather consider affordability of services. Therefore, FedEx must find ways of differentiating itself from its main rivals and offer superior services. This enhances superior performance of the company. Sustaining superior performance will enable many customers pay for premium services of FedEx. FedEx business level strategy for superior performance also targets customers’ needs. FedEx has understood the needs of its customers. Consequently, the company has established different branches of business, namely FedEx Ground, FedEx Trade Networks, FedEx Express, FedEx Custom Critical, FedEx Supply Chain Services, and FedEx Freight. The company has created such segments in order to target certain customers depending on their diverse needs. This differentiation strategy enables FedEx to cater for all the needs of most customers. Targeting di fferent customers with different services enables FedEx to offer superior services and create superior performance. FedEx has segmented its market according to its customers’ needs. Segmentation strategy aims at creating superior services, products, and advanced provisions of services to customers. FedEx different segments operate independently but represent the company in terms of its values and efforts of creating superior services. Segmentation in different units provides each unit with a chance to concentrate on its own target market and offer superior services. This makes FedEx a specialised company. FedEx Express is the busiest as it offers speedy delivery of packages based on the money back guarantee strategy. This enables customers to have confidence in the company. On the other hand, FedEx Ground mainly concentrates on small packages delivered to small business. This segment derives its strength from satisfying the needs of customers who need quick deliver within a s hort distance. It almost works like FedEx Home Delivery services. FedEx Freight covers mainly heavy packages of over 150 pounds. The company restricts such services to regional deliveries within the US continent. This segment also delivers packages that have flexible delivery schedules. FedEx Custom caters for a small market segment due to the nature of packages it handles. These are mainly products and packages that require special care and attention during transportation. FedEx has specially equipped transportation resources to cater for such customers. FedEx Trade Networks offers services to international destinations. The company last segment is FedEx Supply Chain services that track movement of parcel so as to enhance safe delivery and ensure customers satisfaction. We can posit that FedEx uses the needs of its customers to segment its markets, and in turn, it offers superior services and products. FedEx Express and FedEx Ground are responsible for most operation of the company and its profits. The two segments generate nearly $ 14 billion annually in terms of revenues. It is FedEx Express that has been responsible for creating superior services and customers’ satisfaction. Customers view superior level of performance in terms of express delivery and money back guarantee. This means that FedEx Express must deliver such packages. FedEx has also adopted differentiation in quality in order to create a superior level of performance for its stakeholders. The company has invested enormous amounts of resources in order to keep its promise to its customers. This has enhanced its international operation among its rivals. The company has extensive organisation of units using its advanced logistic technology and know-how. This ensures that there is a smooth flow and delivery of packages. This enables the company to deliver high quality services that satisfy its customers. FedEx has been able to create such a level of superior performance based on its customer s’ responsiveness and innovation in terms of services and products. The company has package tracking systems, efficient support functions, special package handling systems, hub coordination, and logistic supports. Provisions of these services have enabled FedEx offer superior services relative to those of their competitors and in turn achieve a high level of superior performance. FedEx has competence in the transportation industry. Competence enables the company to offer competitive products and services to challenge those of its main rivals. The company derives its competence from its human resources and cutting edge technology. In addition, FedEx has facilities like fleets of aircraft that guarantee safe and timely delivery of cargos. The company’s commitment to customers is outstanding. FedEx aims at creating superior customer services using its innovation and technology. The company has been collaborating with the local universities so as to improve its technologic al capabilities. FedEx competence and technological position are the driving force behind claims of international market shares. Technological superiority for superior performance Most customers know that FedEx is a leader in using technology in logistic business. In fact, FedEx was the first company to use technology in the logistic market (Powership system). Poweship was not effective. It could only store addresses and airways bills, and track packages. The system relied on telephone lines for connectivity. However, this changed with the new era of technology. The company adopted many automated solutions to for its shipping business. The company combined such technology with its intranet and business solutions (Hitt, Ireland and Hoskisson, 2008). FedEx has been able to adapt its systems to serve the global market. The company has created superior performance through relying on the power of online opportunities (Gerstein and Reisman, 1982). In order to serve the international marke t well, the company website has multiple languages option to choose. FedEx customers can register online, estimate their shipping costs, prepare airways bills, and avail the necessary document needed. This system has capabilities of handling the entire supply chain of FedEx (Porter, 1998). The company uses the latest technology so as to enhance sorting and labelling of packages, label readers, and automated conveyor belt systems. Adoption of technology has enabled FedEx improve efficiency, lessen human errors, and enhance sorting of packages. Consequently, the company has been able to provide superior services and maintain superior performance in the industry (Charnovich, 2009). School Strategy FedEx Culture and HR Practices We look at culture and HR practices of FedEx at the micro level. This gives an insight into how the company has created superior performance using its human resources and cultivated organisational culture to support its operation (Bettinger, 1989). FedEx strives to create a high performance culture so as to offer superior customer services and values. The company has created a workplace condition based on loyalty of its employees. The company believes in value and diversity of its workforce. This enables employees to contribute and grow their careers. This is a significant step towards employees’ inclusion into organisational culture of FedEx (Olson, 2011). Consequently, FedEx workforce derives a sense of pride working for the organisation. In turn, they deliver superior services to their customers. HR Practices FedEx is a service company that depends on its human resources for delivering values to its customers. The company hires the right people, trains and leads them with required skills for the job. These practices aim at creating a workforce that is capable of responding to customers’ needs. FedEx believes that only a well trained workforce can deliver superior performance to customers. The company hopes for repeat busin esses from its satisfied customers (MacMillan, 2012). FedEx has reward programmes for its employees. The company recognise unique contribution of its employees and reward them accordingly. It has a reward system known as Bravo Zulu Voucher Program. In fact, nearly 50 percent of the company’s spending caters for workforce pay and benefits. FedEx has created a culture system that recognises individuals’ efforts, generation of fresh ideas, enhanced excellence performance, and teamwork. The reward and compensation system at FedEx recognises such factors (FedEx, 2012). FedEx also aims at creating a favourable environment for its employees’ individual growth and progress. The company has developed a human resource system (PRISM) that caters for all applicants and recruits. Thus, maintaining personal data of every staff is a central point for superior performance on FedEx. This is because the system has capabilities of posting, testing, and monitoring growth of every e mployee (Haid and Sims, 2009). FedEx has Survey Feedback Action (SFA). This is mainly for internal operation of the company that helps the management decide on promotion, evaluation of performance, and workforce’s attitude towards new policies. The company aims at enhancing communications between its management team and other employees. Employees have opportunities of expressing their opinions freely regarding the company’s policies. FedEx also has an open door policy that ensures that the company handles employees’ issues to acceptable standards (Thomas, Harburg and Dutra, 2007). FedEx also uses employment retention to enhance the company performance. Employee retention has become a core part of HR policies in FedEx. The company believes that it is less expensive to retain its existing staff than finding new workforce. FedEx employees’ turnover rate is relatively low at six percent compared to the industry rate of 20 percent. FedEx offers benefits under different programmes such as education, performance, healthcare, and insurance among others as ways of keeping employees satisfied and retain them (Gonrig, 2008). This promotes performance and reputation of the company (Harter, Schmidt and Hayes, 2002). Conclusion Since its inception, FedEx has transformed the industry of express delivery services. This has been possible due to sustained superior performance over the years. The company has relied on its human resources and policies so as to change and set the pace for other companies. FedEx has recognised its employees through its various ways of HR practices and employees benefits. Consequently, employees have been able to deliver superior services to customers. Thus, the company has recognised that creating, delivering, and sustaining superior performance starts with employees’ satisfaction. FedEx has also used its resources to create a strong brand in the US market. Customers know the company for overnight deliveries, effi ciency, and excellence customer responsiveness. Transportation industry is dynamic, and there also always five forces and technological innovations that threaten the existence of any company. This implies that FedEx must carry out extensive investments in order to enhance its services and sustain superior performance. Creating and maintain superior performance is not an easy task. Legendary company like FedEx has managed to do so. The company relies on its technical know-how, and technological innovations to create superior products and offer superior services to customers. FedEx systems track packages handling and in turn provide the needed value to customers. Technology has enabled the company offer additional value enhancing services. Market segmentation and differentiation are also factors that have enabled the company offer superior services. For instance, FedEx has created different units in order to offer superior products to different market segments depending on the urgency , location, and type of package. The company has specialised in different areas for excellence performance and satisfaction of its customers. This approach does not only ensure superior services delivery, but also ensure increased revenue for the company. Most customers consider FedEx services as premium due to high costs than its competitors. However, the company believes that it delivers value and superior customers services to match such costs. Reference List Barney, J 1997 Gaining and sustaining competitive advantage, University of Michigan Press, Michigan. Bettinger, C 1989, ‘Use Corporate Culture to Trigger High Performance’, Journal of Business Strategy, vol. 10, no. 2, pp. 38-42. Business Services Industry 2002, ‘Shippers Honor FedEx for Superior Performance’, Business Services Industry, vol. 1 no. 1, pp. 1-2. Charles, H and Gareth, J 2004, Strategic Management Theory, 6th edn, Houghton Mifflin Company, Boston. Charnovich, J 2009, ‘How to Maxi mize Technology ROI and Create and Lead Superior IT Performance’, TecExecs , pp. 1-2. FedEx 2012, Compensation and Rewards. Web. FedEx 2011, FedEx Annual Report 2011, FedEx, Memphis, TN. Gerstein, M and Reisman, H 1982, ‘Creating competitive advantage with computer technology’, The Journal of business strategy, vol. 3, no.1, pp. 53-60. Gonrig, M 2008, ‘Customer loyalty and Employee Engagement: An Alignment For Value’, Journal of Business Strategy, vol. 29, pp. 29-40. Grant, RM 2005, Contemporary Strategy Analysis, Blackwell Pub, Hoboken, New Jersey. Haid, M and Sims, J 2009, Employee Engagement: Maximizing Organizational Performance’, Leaders Insight, vol. 6100, no. 5, pp. 1-25. Harter, J, Schmidt, F and Hayes, T 2002, ‘Business-Unit-Level Relationship Between Employee Satisfaction, Employee Engagement, and Business Outcomes: A Meta-Analysis’, Journal of Applied Psychology, vol. 87, pp. 268-279. Hitt, M, Ireland, D and Hoskisson, R 2008, Strategic Management: Competitiveness and Globalization: Concepts Cases, Cengage Learning, New York. MacKerron, G, Cowe, A and Milliken, L 2009, ‘Creating Competitive Advantage’, Business Administration, vol. 1, pp. 1-21. MacMillan, A 2012, ‘Importance of Performance Management Process Best Practices To Optimize Monitoring Performance Work Reviews/Feedback and Goal Management’, Raising the Bar on Performance Management Process, vol. 1, pp. 1-6. Olson, M 2011, ‘I am FedEx: Contributing to the Continual Improvement/LEAN process’, I am FedEx, vol. 1, pp. 1-2. Porter, ME 1998, Competitive Advantage: Creating and Sustaining Superior Performance: New Introduction, Simon and Schuster, New York. San Jose Consulting Group 2003, FedEx Corporation: Strategic Management Project, San Jose Consulting Group, Memphis, TN. Sand, C 2010, The Packaging Value Chain, DEStech Publications, Lancaster, PA. Thomas, R, Harburg, F and Dutra, A 2007, How to crea te a culture of high performance’, Talent and Organization Performance, vol. 1, pp. 1-8. This essay on FedEx was written and submitted by user Demetrius Huff to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Dangerous Game essays

Dangerous Game essays Jose Rabadan was a solitary child who lived in Murcia, a small region of Spain. Apparently, Jose was a normal boy of 13 years old who went to the school and played with his neighbors and family. His family and friends realized that Jose was a little isolated and sad, but they did not think that it was important. One day, the Jose ¡s parents gave him a Play Station. They thought that it would be very funny for him. Jose showed a big happiness and emotion. At first, he played everyday but not many hours. He invited to his friends and he played with them. Day by day, The play Station began to be the most important thing for him. He begin to failed in the school and to have conflicts with his classmates. Teachers called his parents in order to explain them the problem, but they thought that it would be temporal. He stop to go out with his friends spending the whole day playing to the Play Station. Their family did not see anything weird in that and they decided not tell him nothing. He played hours and hours while their parents went to work and his sister was in a special school, so she was mentally retarded. His favorite game was one in which Samurais had to fight against animals and monsters in order to obtain more power. He loved so much that play that he began to ask their parents by a S amurai sword. At first their parents doubted, but later they thought that it would be a decorative element for the Jose ¡s room. One month later, parents and sister ¡s Jose were founded dead in their house. They were totally cut into pieces and distributed by the house. Jose was not there. Police knew that Jose were guilty of the massacre, so he had left a lot of proofs such us fingerprints and so on. Jose was to police next day finding him guilty. He told them the facts in a quiet way. Police answered him what reasons had he had to kill to their family and he answered that had not any reason. ...

Leadership Principles Assignment Example | Topics and Well Written Essays - 250 words

Leadership Principles - Assignment Example I would take responsibility for my every grade and not seek people to blame about it. I would set good example to every other individual in the education center. As a student I would enhance good communication skills between myself, the tutors and my fellow students. In case of any conflicts in the course of my education process, I would employ the principle of good problem solving skills to ensure that the situation is well handled. c. Am encouraging team work by discussions. I organize discussions and attend as many as possible just to share ideas and help one another. Am leading by an example because at school I have organized a group of volunteers that keeps the compound clean and educate other students on the leadership techniques and skills. d. While doing any research proposal, I make sound and timely decisions, use good problem solving skills which are major principles of leadership. I also ensure that am in the fore front and thus leading by example. e. I will research on more principles of leadership and follow them so that I may be fully equipped and enhance my leadership skills. I will also research on the progress of successful leaders and follow their